Manager, IT Operations

Liberty Dental Plan Careers•Tustin, CA

1d•$130,000 - $150,000•Remote

About The Position

LIBERTY Dental Plan is seeking a Manager, IT Operations to oversee the stability, security, and reliability of our production IT environment. This role is responsible for end‑to‑end production operations and plays a key leadership role in ensuring systems are resilient, supportable, and compliant within a regulated healthcare environment. The Manager, IT Operations partners closely with application delivery, infrastructure, and security teams to lead incident response, manage operational risk, and ensure operational readiness across all production deployments. This position requires a hands‑on leader who can balance strategic oversight with execution, communicate effectively during high‑impact situations, and drive continuous improvement across IT operations.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field
6+ years of experience in IT operations, including at least 2 years in a leadership role
Experience supporting production environments in healthcare, insurance, or other regulated industries
Strong knowledge of application management, infrastructure management, cloud technologies, and ITIL best practices
Experience with monitoring, alerting, and automation tools
Knowledge of cybersecurity principles, access controls, and disaster recovery planning
Proven ability to lead incident response efforts and perform root cause analysis
Strong problem‑solving, organizational, and communication skills
Ability to collaborate effectively with cross‑functional technical and business teams
Experience managing vendors or managed service providers in a production environment

Nice To Haves

Experience supporting healthcare or dental insurance platforms
Familiarity with provider network systems and claims or batch processing environments
Experience driving operational maturity through standardization and automation

Responsibilities

Operational Ownership & Production Management Own end‑to-end production operations, including application workloads, batch jobs, integrations, infrastructure, and cloud environments across multiple U.S. time zones.
Maintain ownership of production job schedules and inter‑system dependencies, ensuring reliable execution of batch, ETL, claims, and downstream processes.
Establish and manage alerts and monitoring for job overruns, execution failures, performance degradation, and systemic slowness; ensure proactive remediation.
Plan, approve, and communicate all planned production downtimes, coordinating with business stakeholders to minimize operational and member impact.
Oversee production maintenance activities, including data purges, archiving, and system housekeeping aligned with retention and compliance policies.
Incident, Triage & Root Cause Management Lead production incident response and operational triage calls, ensuring timely resolution, clear communication, and stakeholder alignment.
Own Root Cause Analysis (RCA) for significant incidents, driving corrective and preventive actions across teams.
Track incident trends and systemic risks, escalating recurring issues and recommending long‑term remediation.
Release, Change & Access Governance Own production release timelines, coordinating with application, infrastructure, and vendor teams to ensure controlled, predictable deployments.
Provide oversight of business and IT change management, identifying cross-system, downstream, and regulatory impacts prior to approval.
Approve and control all production administrative access, ensuring access is locked down, auditable, least‑privileged, and compliant with security policies before any changes are made.
Operational Readiness & Project Engagement Partner with project and delivery teams from Architecture Review Board (ARB) onward to ensure operational considerations are embedded early.
Assess and approve operational readiness (monitoring, runbooks, support models, SLAs, access, rollback plans) before any production deployment.
Act as the final operational gate for production go‑lives, ensuring systems are supportable, resilient, and compliant.
Compliance, Audit & Resilience Support and participate in audits, security scans, and regulatory assessments, including HIPAA and healthcare compliance requirements.
Lead or support Disaster Recovery (DR) exercises, failover testing, and resilience planning; ensure lessons learned are implemented.
Ensure operational processes, documentation, and controls meet internal governance and external audit expectations.
Ensure compliance with HIPAA and other regulatory requirements across network and infrastructure operations, maintaining secure system configurations and enforcing access controls in alignment with corporate security policies.
Vendor & Team Leadership Manage vendor and managed‑service‑provider operational performance, ensuring adherence to SLAs, OLAs, and contractual commitments.
Lead and mentor IT operations staff, setting clear expectations around accountability, escalation, and production ownership.
Drive continuous improvement through automation, standardization, and operational maturity.
Reporting & Metrics Define and report on operational KPIs, including availability, incident trends, release success rates, batch/job performance, and mean time to resolution (MTTR).
Provide regular operational insights and risk assessments to IT leadership and business stakeholders.

Benefits

Competitive pay structure and savings options to help you reach your financial goals.
Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
100% employer-paid dental coverage for employees and eligible dependents.
Vision insurance with low-cost premiums for employee-only coverage and dependents.
Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
Flexible Spending Accounts for healthcare and dependent care expenses.
Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
Long-term disability coverage.
Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
Employee Assistance Program (EAP) to support mental health and well-being.
Generous vacation and sick leave policies, with the ability to roll over unused time.
10 paid company holidays.
Tuition reimbursement for eligible educational expenses.
Remote or hybrid work options available for various positions.