Manager Leave Administration

Marriott Vacations Worldwide

5d

About The Position

The Manager, Leave Administration is responsible for leading enhanced leave of absence (LOA) oversight with a strong focus on intermittent leave governance, compliance, and operational continuity. This role provides senior-level expertise, judgment, and consultation to address perceived misuse of leave, strengthen leader accountability, and reduce operational disruptions caused by last-minute call-offs. The Manager, Leave Administrations partners closely with Legal, Associate Relations, HR Business Partners, and operational leaders to conduct investigations, analyze leave patterns, enforce call-off procedures, and implement enhanced monitoring and recertification processes. This role also supports change management, leader education, and continuous improvement initiatives tied to business-approved leave process enhancements. The Manager, Leave Administration will work directly with associates as well during investigations and ensure they are properly educated in the intermittent leave requirements and call-off procedures. This role operates as both a strategic advisor and hands-on leader, ensuring leave practices remain compliant, consistent, and aligned with organizational expectations. The incumbent contributes a high level of HR generalist knowledge with specialization in Leaves of Absence. The incumbent will work with considerable independence ensuring Leave of Absence efforts and practices are in alignment with existing policies and practices and in support of business objectives. Expected Contributions Enhanced Leave Oversight & Governance Provides senior-level oversight of complex and high-risk leave cases, with a primary focus on intermittent leave usage. Conducts detailed assessments of active leaves to identify trends or indicators of potential misuse. Applies case-by-case judgment supported by evidence, documentation, and established policy. Ensures consistent application of leave policies across departments and locations. Investigation & Compliance Management Leads investigations into perceived misuse of intermittent leave, including evidence gathering, documentation, and pattern analysis. Coordinates closely with Legal and Associate Relations on sensitive or escalated cases. Maintains thorough, audit-ready documentation to support compliance and risk mitigation. Serves as the escalation point for complex compliance concerns. Intermittent Leave Monitoring & Reporting Oversees expanded monitoring and auditing of intermittent leave usage. Analyzes leave trends at the enterprise, site, and individual levels. Identifies high-risk or high-volume locations and recommend targeted interventions. Produces regular reports to support leadership decision-making. Leader Consultation & Accountability Conducts required Leave Check-Ins for every approved intermittent leave, partnering with managers at leave initiation. Provides one-on-one consultation to leaders on call-off procedures, accountability requirements, and escalation steps. Develops and supports enhanced manager resources related to leave management. Operational Partnership & Site Engagement Facilitates monthly check-ins for high-volume or high-risk sites. Collaborates with site leaders to address operational disruptions tied to leave usage. Provides actionable insights and recommendations to improve attendance reliability while maintaining compliance. Integration with Associate Relations & Legal Integrates Associate Relations factors into leave processes, including validation of final warnings, suspensions, and open investigations. Partners with Legal to ensure communications, system configurations, and processes align with regulatory requirements. Systems, Change Management & Continuous Improvement Supports system updates and configuration changes tied to leave process enhancements. Contributes to handbook updates, training materials, and leader communications. Drives change management efforts to ensure adoption of new leave practices. Identifies opportunities to improve efficiency, compliance, and leader understanding. Team Leadership & Cross-Functional Collaboration Provides guidance and subject-matter expertise to Leave Administration team members. Supports workload prioritization and quality assurance within the leave function. Acts as a trusted advisor to HR, Legal, and business leaders. Performs other duties as appropriate.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
• 5+ years of progressive experience in leave administration, HR, compliance, or associate relations.
• Deep working knowledge of FMLA, ADA, state leave laws, and intermittent leave requirements.
• Demonstrated experience handling complex leave cases and compliance investigations.
• Strong documentation, analytical, and case management skills.
• Sound judgment and ability to assess risk in ambiguous situations.
• Strong consultation and influence skills with leaders at all levels.
• High attention to detail with the ability to assess broader operational impacts.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities in a fast-paced environment.
• Collaborative, solutions-oriented mindset.

Nice To Haves

• Experience in a high-volume, multi-site or shared services environment, preferred.
• Experience partnering closely with Legal and Associate Relations on sensitive cases, preferred.
• Familiarity with leave management systems such as LeaveSource or similar platforms, preferred.
• Experience leading process improvements or implementing policy changes, preferred.
• Prior HR Manager-level experience supporting operational leaders, preferred.

Responsibilities

• Provides senior-level oversight of complex and high-risk leave cases, with a primary focus on intermittent leave usage.
• Conducts detailed assessments of active leaves to identify trends or indicators of potential misuse.
• Applies case-by-case judgment supported by evidence, documentation, and established policy.
• Ensures consistent application of leave policies across departments and locations.
• Leads investigations into perceived misuse of intermittent leave, including evidence gathering, documentation, and pattern analysis.
• Coordinates closely with Legal and Associate Relations on sensitive or escalated cases.
• Maintains thorough, audit-ready documentation to support compliance and risk mitigation.
• Serves as the escalation point for complex compliance concerns.
• Oversees expanded monitoring and auditing of intermittent leave usage.
• Analyzes leave trends at the enterprise, site, and individual levels.
• Identifies high-risk or high-volume locations and recommend targeted interventions.
• Produces regular reports to support leadership decision-making.
• Conducts required Leave Check-Ins for every approved intermittent leave, partnering with managers at leave initiation.
• Provides one-on-one consultation to leaders on call-off procedures, accountability requirements, and escalation steps.
• Develops and supports enhanced manager resources related to leave management.
• Facilitates monthly check-ins for high-volume or high-risk sites.
• Collaborates with site leaders to address operational disruptions tied to leave usage.
• Provides actionable insights and recommendations to improve attendance reliability while maintaining compliance.
• Integrates Associate Relations factors into leave processes, including validation of final warnings, suspensions, and open investigations.
• Partners with Legal to ensure communications, system configurations, and processes align with regulatory requirements.
• Supports system updates and configuration changes tied to leave process enhancements.
• Contributes to handbook updates, training materials, and leader communications.
• Drives change management efforts to ensure adoption of new leave practices.
• Identifies opportunities to improve efficiency, compliance, and leader understanding.
• Provides guidance and subject-matter expertise to Leave Administration team members.
• Supports workload prioritization and quality assurance within the leave function.
• Acts as a trusted advisor to HR, Legal, and business leaders.
• Performs other duties as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager