Manager New Member Journey Marketing

Hilton Grand Vacations • Las Vegas, NV

1d

About The Position

The New Member Journey Manager is responsible for overseeing Supervisors and teams ongoing performance, while delivering and exceeding budgeted expectations. Collaborates with key field stakeholders to continually improve streamlined workflows while delivering best practices and developing recommendations to increase performance.

Requirements

• Ability to manage, empower and exceed goals
• Ability to work a flexible schedule including nights, weekends, and Holidays
• Demonstrated ability to be professional and get along with internal and external customers
• Results oriented, with strong analysis, evaluation and planning capabilities
• Proven track record in efficiency and performance management
• Reliable transportation and flexibility with work locations

Nice To Haves

• 3+ years experience in leading teams in relevant field

Responsibilities

• Manage NMJ daily operations expectations within their assigned area
• Coordinates and assists with staff management and development within an assigned region inclusive of recruitment, succession planning, onboarding, training, scheduling, coaching and motivating sales team; ensures staffing levels are maintained within each site as outlined in the budget headcount.
• Meet and exceed site penetration expectations in applicable region
• Involved with NMJ rep training and ongoing training, improving personal development and best practices
• Positive relationship and collaboration with Quality Assurance Leadership to achieve maximum penetration
• Partner with department Leadership to support strategies while improving the new member journey across the company, ensuring program and brand continuity while meeting organizational and operational objectives.
• Understands Sales and Marketing culture at each site while building and maintaining positive relationships
• Payroll processing
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Benefits

• Driven Base Pay Plus Monthly Performance Incentives!
• Get your earned pay any time before payday through Daily Pay
• Medical, Dental, and Vision benefits starting on Day One.
• Generous Vacation Time Off Program and Paid Sick Time.
• GO Hilton Discounted hotel rates worldwide!
• Tuition reimbursement programs.
• Recognition Programs and Rewards.
• Internal Growth and Career Pathing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed