Manager of Estimate Review Performance and Quality

Caliber Holdings•Lewisville, TX

1d•Hybrid

About The Position

Service Center CSCS TX Essential Responsibilities Develop and manage the strategic roadmap for Estimate Review quality and operational effectiveness across the enterprise and all carrier accounts This role will grow a team of potentially 4-6 direct reports to facilitate delivery of KPIs and improve Estimate Review performance across all carrier accounts Responsible for designing, revising, and implementing Estimate review workflows and identifying opportunities to improve efficiency, accuracy, and consistency Partner with internal and external stakeholders, including strategic account managers and senior leader stakeholders, to prioritize efforts and ensure alignment with organizational objectives Own organizational KPIs and facilitate delivery through analysis, reporting, and implementation of targeted improvement initiatives Monitor performance trends and quality metrics to ensure alignment with established standards Establish and maintain documentation, standard operating procedures (SOPs), and quality guidelines specific to Estimate Review processes Design and implement process enhancements within the Estimate Review function to improve cycle time, quality outcomes, and overall effectiveness Utilize data-driven methodologies to assess performance and recommend corrective or preventive actions when needed Collaborate with cross-functional teams (IT, Quality, Operations, Strategic Accounts, etc.) as required to support Estimate Review improvements Provide structured analysis and reporting to leadership regarding performance trends and improvement initiatives Perform other duties to meet the needs of the Estimate Review function Knowledge, Skills, and Abilities Strong understanding of operational process improvement methodologies within a defined functional scope Demonstrated ability to manage program-level initiatives and drive execution without direct authority Excellent structured problem-solving skills with ability to analyze complex data sets and translate findings into actionable insights Ability to influence stakeholders and align teams around defined standards and objectives Strong organizational and prioritization skills Ability to work independently and manage multiple initiatives within a focused operational domain High level of professionalism and interpersonal skills Strong written and verbal communication skills tailored to various audiences Proficiency in Microsoft Office and data analysis tools Education, Experience, and Requirements Bachelor’s degree or equivalent combination of education, training, and experience 3-5 years' experience in operational process improvement, quality management, or related functional program management Experience working with performance metrics and KPI-driven environments understanding of capital project management and operational budgeting Industry experience and knowledge of Caliber systems preferred Working Environment This is a remote/hybrid position. On site environment is normal office administrative environment involving minimal exposure to physical risks. Occasionally will work in a shop environment with exposure to fumes, airborne particles, caustic chemicals, moderate noise, and temperature fluctuations. Physical Requirements Position requires little to moderate physical activity. Handling of average weight objects up to 15 pounds; occasional standing or walking; frequently at a keyboard, workstation, or desk. Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions.

Requirements

Strong understanding of operational process improvement methodologies within a defined functional scope
Demonstrated ability to manage program-level initiatives and drive execution without direct authority
Excellent structured problem-solving skills with ability to analyze complex data sets and translate findings into actionable insights
Ability to influence stakeholders and align teams around defined standards and objectives
Strong organizational and prioritization skills
Ability to work independently and manage multiple initiatives within a focused operational domain
High level of professionalism and interpersonal skills
Strong written and verbal communication skills tailored to various audiences
Proficiency in Microsoft Office and data analysis tools
Bachelor’s degree or equivalent combination of education, training, and experience
3-5 years' experience in operational process improvement, quality management, or related functional program management
Experience working with performance metrics and KPI-driven environments
Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

understanding of capital project management and operational budgeting
Industry experience and knowledge of Caliber systems preferred

Responsibilities

Develop and manage the strategic roadmap for Estimate Review quality and operational effectiveness across the enterprise and all carrier accounts
Grow a team of potentially 4-6 direct reports to facilitate delivery of KPIs and improve Estimate Review performance across all carrier accounts
Design, revise, and implement Estimate review workflows and identifying opportunities to improve efficiency, accuracy, and consistency
Partner with internal and external stakeholders, including strategic account managers and senior leader stakeholders, to prioritize efforts and ensure alignment with organizational objectives
Own organizational KPIs and facilitate delivery through analysis, reporting, and implementation of targeted improvement initiatives
Monitor performance trends and quality metrics to ensure alignment with established standards
Establish and maintain documentation, standard operating procedures (SOPs), and quality guidelines specific to Estimate Review processes
Design and implement process enhancements within the Estimate Review function to improve cycle time, quality outcomes, and overall effectiveness
Utilize data-driven methodologies to assess performance and recommend corrective or preventive actions when needed
Collaborate with cross-functional teams (IT, Quality, Operations, Strategic Accounts, etc.) as required to support Estimate Review improvements
Provide structured analysis and reporting to leadership regarding performance trends and improvement initiatives
Perform other duties to meet the needs of the Estimate Review function