Manager of Estimate Review Performance and Quality
About The Position
Service Center CSCS TX Essential Responsibilities Develop and manage the strategic roadmap for Estimate Review quality and operational effectiveness across the enterprise and all carrier accounts This role will grow a team of potentially 4-6 direct reports to facilitate delivery of KPIs and improve Estimate Review performance across all carrier accounts Responsible for designing, revising, and implementing Estimate review workflows and identifying opportunities to improve efficiency, accuracy, and consistency Partner with internal and external stakeholders, including strategic account managers and senior leader stakeholders, to prioritize efforts and ensure alignment with organizational objectives Own organizational KPIs and facilitate delivery through analysis, reporting, and implementation of targeted improvement initiatives Monitor performance trends and quality metrics to ensure alignment with established standards Establish and maintain documentation, standard operating procedures (SOPs), and quality guidelines specific to Estimate Review processes Design and implement process enhancements within the Estimate Review function to improve cycle time, quality outcomes, and overall effectiveness Utilize data-driven methodologies to assess performance and recommend corrective or preventive actions when needed Collaborate with cross-functional teams (IT, Quality, Operations, Strategic Accounts, etc.) as required to support Estimate Review improvements Provide structured analysis and reporting to leadership regarding performance trends and improvement initiatives Perform other duties to meet the needs of the Estimate Review function
Requirements
- Strong understanding of operational process improvement methodologies within a defined functional scope
- Demonstrated ability to manage program-level initiatives and drive execution without direct authority
- Excellent structured problem-solving skills with ability to analyze complex data sets and translate findings into actionable insights
- Ability to influence stakeholders and align teams around defined standards and objectives
- Strong organizational and prioritization skills
- Ability to work independently and manage multiple initiatives within a focused operational domain
- High level of professionalism and interpersonal skills
- Strong written and verbal communication skills tailored to various audiences
- Proficiency in Microsoft Office and data analysis tools
- Bachelor’s degree or equivalent combination of education, training, and experience
- 3-5 years' experience in operational process improvement, quality management, or related functional program management
- Experience working with performance metrics and KPI-driven environments understanding of capital project management and operational budgeting
Nice To Haves
- Industry experience and knowledge of Caliber systems preferred
Responsibilities
- Develop and manage the strategic roadmap for Estimate Review quality and operational effectiveness across the enterprise and all carrier accounts
- Grow a team of potentially 4-6 direct reports to facilitate delivery of KPIs and improve Estimate Review performance across all carrier accounts
- Design, revise, and implement Estimate review workflows and identifying opportunities to improve efficiency, accuracy, and consistency
- Partner with internal and external stakeholders, including strategic account managers and senior leader stakeholders, to prioritize efforts and ensure alignment with organizational objectives
- Own organizational KPIs and facilitate delivery through analysis, reporting, and implementation of targeted improvement initiatives
- Monitor performance trends and quality metrics to ensure alignment with established standards
- Establish and maintain documentation, standard operating procedures (SOPs), and quality guidelines specific to Estimate Review processes
- Design and implement process enhancements within the Estimate Review function to improve cycle time, quality outcomes, and overall effectiveness
- Utilize data-driven methodologies to assess performance and recommend corrective or preventive actions when needed
- Collaborate with cross-functional teams (IT, Quality, Operations, Strategic Accounts, etc.) as required to support Estimate Review improvements
- Provide structured analysis and reporting to leadership regarding performance trends and improvement initiatives
- Perform other duties to meet the needs of the Estimate Review function
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
