Manager of Project Delivery

Optus, Inc•Jonesboro, AR

6d•Remote

About The Position

The Project Delivery Manager is responsible for the delivery of technical projects across the United States and it territories as well as Canada. They will have direct responsibility for team that may include project managers and project coordinators. They will work to ensure all customer and internal metrics are being met and customers have a high degree of satisfaction. This position interacts with all internal departments to facilitate compliance with documented processes and corporate directives and goals. This is a deeply involved manager role requiring hands on work and managing a project workload independently as well as leading the team. This can be a remote position if you do not live within daily driving distance of our office in Jonesboro, AR.

Requirements

Bachelor's degree (BA/BS) or equivalent experience
3-5 years of management experience. Prefer experience in a progressive, technically oriented environment overseeing engineering or project management teams.
Project Management certification preferred (CAPM, PMP, or equivalent)
Sales engineering or solutions architecture experience desired
Broad technical background (telephony, contact center, enterprise networking, wireless networking, infrastructure cabling, cybersecurity, IT managed services, audio visual, IT infrastructure) preferred
Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio, Project and Outlook
Attention to detail and great organizational skills
Must be a team player with a positive attitude and able to demonstrate excellent customer service skills
This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and respond promptly and efficiently to change.
Must have a high sense of urgency and self-driven to exceed customer expectations
Up to 10% travel required

Nice To Haves

Project Management certification preferred (CAPM, PMP, or equivalent)
Sales engineering or solutions architecture experience desired
Broad technical background (telephony, contact center, enterprise networking, wireless networking, infrastructure cabling, cybersecurity, IT managed services, audio visual, IT infrastructure) preferred

Responsibilities

Manage customer-facing projects, ensuring timely delivery and high-quality outcomes.
Collaborate with service and sales teams to align resources with customer requirements.
Monitor SLAs and internal metrics; implement remediation plans when needed.
Identify trends in customer or department activity and develop action plans.
Draft and review project SOWs, develop project plans and schedules.
Create documentation and provide training on processes and policies.
Maintain an individual caseload while supporting the team and covering absences.
Model behaviors aligned with Optus’ Core Values and Code of Ethics.
Train, guide, and develop direct reports to meet organizational goals.
Facilitate team meetings, hold one-on-ones, and address performance issues.
Provide guidance on complex problems and customer interactions.
Drive process improvements through suggestions, teams, and root cause analysis.
Engage directly with customers to ensure satisfaction.
Perform other duties as assigned.