Manager – One Microsoft (1M) Global Program Operations

RSM•Chicago, IL

About The Position

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The Manager – 1M Global Program Operations is responsible for driving the consistency, governance, and operational excellence of the RSM One Microsoft (1M) Global Program across participating RSM member firms worldwide. This role serves as the primary operational point of contact for onboarding, program enablement, CSP Direct readiness, Microsoft incentive governance (Co‑op/MDF), and coordination of MCAIPP program benefits. This position ensures high standards of compliance, Partner Center hygiene, and Microsoft program alignment while enabling participating firms to progress through the 1M maturity model. The role collaborates across licensing, delivery, marketing, finance, and Microsoft field teams to support a unified global operating framework aligned with RSM’s Microsoft strategy.

Requirements

3–5 years of experience in partner operations, program management, Microsoft channel programs, or technology operations.
Familiarity with Microsoft Partner Center, CSP Direct, licensing models, and incentive programs such as MDF and Co‑op.
Strong communication, coordination, and stakeholder management skills across global teams.
Experience working with CRM systems and Microsoft tools such as Excel, Teams, and SharePoint.
Ability to manage multiple priorities and maintain accuracy in a fast‑paced environment.

Nice To Haves

Prior experience supporting Microsoft partner programs, CSP Direct operations, or incentive governance.
Experience working within a global consulting firm or multi‑entity operating model.
Understanding of Dynamics 365, Azure, Modern Work, and Microsoft solution areas.

Responsibilities

Serve as the primary liaison for onboarding new RSM member firms into the 1M Global Program.
Guide firms on CSP Direct participation, licensing requirements, Partner Center processes, and Microsoft incentive eligibility.
Coordinate with RSM US licensing, delivery, GTM, and marketing teams to ensure consistent activation and onboarding workflows.
Enforce governance standards across CSP Direct, Co‑op, MDF, and Partner Center operations.
Maintain and enhance documentation, guides, and operating procedures for CSP Direct participation and Microsoft incentive programs.
Monitor Partner Center hygiene, including PAL/CPOR/DPOR accuracy and customer association requirements.
Support audit readiness for Co‑op, MDF, and CSP programs.
Respond to member firm inquiries related to Microsoft incentives, licensing, and Partner Center processes.
Support documentation and reporting for Co‑op claims, MDF usage, and other Microsoft program requirements.
Coordinate and administer MCAIPP benefit usage, tracking, and communication to ensure member firms receive applicable support throughout the program year.
Ensure firm activities adhere to Microsoft program rules and RSM standards.
Coordinate required financial, operational, or incentive-related processes tied to Microsoft programs without disclosing internal program models.
Partner with RSM US Finance to maintain accurate tracking, documentation, and firm communication related to Microsoft program participation.
Track firm progress within the 1M maturity model and identify gaps, risks, or required interventions.
Develop dashboards and reporting that reflect activation milestones, engagement levels, and performance metrics.
Escalate issues when firms fall behind on required operational or compliance milestones.
Schedule and facilitate Office Hours, training webinars, onboarding sessions, and other program communication touchpoints.
Coordinate updates, resources, and communication across RSM US teams, Microsoft field teams, and global member firm stakeholders.
Maintain a consistent cadence of program enablement materials and updates to support ongoing compliance and engagement.

Benefits

At RSM, we offer a competitive benefits and compensation package for all our people.
We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.
Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits .
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.
RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities.
If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com .
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders).
If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records.
For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role.
The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc.
As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.