MANAGER-PATIENT ACCESS

Premier Health • Dayton, OH

5h

About The Position

The Manager of Patient Access Services demonstrates Decision Quality (17), Managing Work (35), and has a knowledge of Total Work Systems (63). The Manager must possess Interpersonal Savvy (31), good Manager (Boss) Relationships (4), and be effective in Directing Others (20). The Manager must possess and demonstrate Analytical Skills, be a Visionary/Strategist, have good Project Management skills, show ownership, be Proactive. The Manager must know and understand the hospital’s financial policies and can direct staff to apply this knowledge to the patient. Must be process oriented and take ownership of projects and outcomes. Must demonstrate being proactive in problem solving. Must be able to relate and communicate with multiple levels of people possessing different skill sets including subordinate staff, clinicians, patients, and physicians. Must be flexible with work hours to meet demands of a 24/7 operation.
The Manager of Patient Access Services is responsible for overall functioning of assigned areas. This position is responsible for timely collection of demographic, financial, and regulatory information to conduct an assessment of the hospital’s financial and compliance risk related to the delivery of patient care.
These functions include overseeing the coordination between physician offices, ancillary departments and patients as related to the registration processes. Responsible for accurate information i.e., physician orders, ABN’s and MSP gathered to maintain compliance with regulatory agencies, third party payors, AR and Bad Debt responsibilities. This position is also responsible for the statistical data generation, monitoring of departmental budget, and policy and procedure manual preparations.

Requirements

• Associate degree in Healthcare or business-related area
• HFMA CRCR within one year of role
• 3 - 5 years of job related experience
• Knowledge of health EMR systems
• Microsoft Office suite
• excellent verbal and written communication skills
• excellent mentoring skills, proven leadership abilities, and advanced interpersonal skills to provide leadership to assigned staff and to maintain effective communication with patients, physicians, visitors, internal employees, and Administration
• good decision-making skills, can decide and act without having all the needed information
• demonstrated project management skills/experience
• ability to negotiate through multiple disciplines to achieve positive outcomes, resolving patient/physician/ancillary department issues
• ability to follow strategic directions and bring forth any potential problems, along with resolutions
• Must be flexible with work hours to meet demands of a 24/7 operation

Nice To Haves

• Bachelor’s degree preferred
• Revenue Cycle leadership experience preferred
• 5-7 years customer service experience

Responsibilities

• overall functioning of assigned areas
• timely collection of demographic, financial, and regulatory information
• assessment of the hospital’s financial and compliance risk related to the delivery of patient care
• overseeing the coordination between physician offices, ancillary departments and patients as related to the registration processes
• Responsible for accurate information i.e., physician orders, ABN’s and MSP gathered to maintain compliance with regulatory agencies, third party payors, AR and Bad Debt responsibilities
• statistical data generation
• monitoring of departmental budget
• policy and procedure manual preparations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree