Manager, Patient Access

Adventist Health•Willits, CA

About The Position

Maintains responsibility for the supervision/management of hospital Patient Access staff/services. Works with Patient Access points and hospital management to define goals and objectives, as well as staff priorities. Reviews project progress and recommends any changes to senior management. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.

Requirements

Bachelor's Degree or equivalent combination of education/related experience: Required
Five years' relevant experience: Preferred
One year's leadership experience: Preferred
Experience with computer terminals: Preferred

Nice To Haves

Master's Degree: Preferred

Responsibilities

Provides day-to-day technical leadership while performing escalated or complex duties.
Creates and maintains department schedule, assisting with coverage for absences/vacations so no vital workstation goes uncovered.
Ensures shifts are covered using regular, float and per-diem staff.
Collaborates with management and top professionals/specialists in selection of methods, techniques and analytical approach.
Provides day-to-day technical oversight to staff; may become actively involved to meet schedules and resolve problems.
Coaches employees to correct processes both individually and during monthly area meetings.
Educates staff on existing and updated protocols for hospital/clinic services.
Provides statistics on registration errors to management to assure integrity of data and education of staff, as needed.
Participates in the full process of hiring new personnel from candidate selection through the on-boarding process.
Assists with reviews of new personnel and recommends where additional training is needed, or discharge, if warranted.
Participates in the development of employees.
Participates in the preparation of the department budget.
Performs other job-related duties as assigned.