Manager, Post Support Engineering

NBCUniversal • Miami, FL

6d • $130,000 - $160,000 • Onsite

About The Position

The Manager of Post Support Engineering will lead a team of engineers responsible for supporting our cloud-based and on-prem environments for NBCUniversal O&T. The core responsibilities include (but are not limited to) overseeing day-to-day Post Production ticket escalation across multiple cloud platforms, ensuring all staff is documenting and is trained on new processes and technology. This position requires a thorough understanding of Avid, Adobe, Resolve, encoding and various asset management systems.

Requirements

• 4+ years of managerial experience in a Post-Production environment.
• Strong understanding of Avid, Adobe, Azure, and VMware, along with experience in file encoding (Telestream Vantage), Leostream, Teradici PCoIP, networking, file transfer acceleration), and Telestream Diva Archive.
• Deep knowledge of post-production workflows and ability to guide teams in best practices.
• Strong analytical and troubleshooting oversight with the ability to direct team resources effectively.
• Strong collaboration skills across geographically dispersed teams.
• Adaptable to evolving requirements and dynamic schedules, with the ability to set team priorities.
• Strong interpersonal and leadership skills, with a focus on building trust and alignment across technical and operational groups within NBCU.
• Effective crisis management, providing calm leadership and direction during live/on-air incidents.

Nice To Haves

• Certifications like Cisco, Azure, or Avid ACSR

Responsibilities

• Oversee and develop a geographically diverse team of on-prem and remote engineers, ensuring SLA compliance and operational excellence.
• Direct trend analysis on ticketing data, setting strategy to eliminate recurring issues.
• Deliver monthly performance and operational reporting to senior leadership and business units.
• Oversee escalations to the L3 team while ensuring effective communication and alignment between L1, and clients.
• Lead weekly engineering conversations, Onboarding sessions for new business units.
• Regular one-on-one coaching and career development conversations with team members.
• Ensure internal documentation standards are met, delegating authorship and maintaining oversight of technical content on SharePoint.
• Build strong vendor, client, and cross-functional engineering relationships to resolve systemic issues and drive platform improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed