Manager, Professional Services (GovCon)

Unanet

2d • $120,000 - $135,000

About The Position

We’re looking for a Manager, Professional Services to lead a high-performing team of functional and technical consultants within our GovCon ERP Center of Excellence. You will be responsible for driving high-quality customer implementations, developing the talent on your team, and driving performance across key services performance metrics such as utilization, realization, revenue, margins, and customer satisfaction.
This is a highly collaborative role that partners closely with Sales, Product, Customer Success and Operations to ensure predictable delivery, strong customer outcomes, and a scalable services organization.

Requirements

• 5+ years of consulting experience within B2B software
• 2+ years of experience leading and mentoring consulting or delivery teams
• Strong understanding of Professional Services metrics such as utilization, realization, margin, backlog, and customer satisfaction (CSAT)
• Experience managing complex software implementation projects
• Ability to lead cross-functional initiatives and influence, sometimes without direct authority
• Excellent communication, stakeholder management, and conflict resolution skills
• Strong organizational skills and ability to manage multiple priorities in a fast-paced, high-growth environment
• Bachelor’s degree in Finance, Accounting, Business, or related field (or equivalent experience)

Nice To Haves

• Experience with ERP implementations, particularly in government contracting or other project-based businesses
• Background in Finance & Accounting systems, CRM, Asset Management, Inventory, or Manufacturing
• Experience with resource planning and capacity management
• Experience delivering services through both fixed-fee and T&M engagement models
• Experience helping scale services delivery in a growing SaaS organization

Responsibilities

• Lead, coach, and develop a team of functional and technical consultants responsible for ERP implementations, fostering a collaborative, high-performance culture focused on customer outcomes, delivery excellence, and continuous learning
• Ensure consistent, high-quality implementations that drive customer adoption and measurable business outcomes
• Serve as an escalation point for customers and internal stakeholders, helping resolve delivery challenges and maintaining strong customer relationships
• Drive team performance against key Professional Services metrics (e.g., utilization, realization, backlog, revenue, margins, CSAT)
• Monitor delivery performance and identify opportunities to improve efficiency, reduce implementation timelines, and improve overall customer experience
• Oversee scoping, estimating, and staffing for implementations, ensuring the right resources are assigned to projects and that delivery commitments align with team capacity and business goals
• Support both fixed-fee and time-and-materials (T&M) engagements while maintaining predictable delivery and strong financial performance
• Continuously improve service delivery processes to reduce time-to-value (TTV), improve customer satisfaction, and increase implementation efficiency
• Identify opportunities to leverage industry trends, emerging technologies, and AI capabilities to improve consulting productivity and delivery outcomes
• Partner with Sales, Customer Success, Product, and Operations to ensure seamless transitions from sales to delivery and ultimately long-term customer adoption and success

Benefits

• You will be eligible for employee equity as well as discretionary bonus compensation, subject to plans that may be in effect from time to time.
• You will further be eligible to participate in Unanet's employee benefits plans and programs.
• For more details on Unanet's benefits offerings, please visit https://unanet.com/employee-benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager