Manager, Project Implementation

TRIA Orthopedics•Bloomington, MN

16h

About The Position

HealthPartners is hiring a Project Implementation Manager. The Project Implementation Manager leads the implementation process for new and renewing health plan customers with complex plan offerings. This role ensures successful project execution by managing cross-functional relationships with Marketing, Sales, and internal teams, delivering exceptional customer experience and operational readiness. At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world. At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change. Benefits Designed to Support Your Total Health As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care. Join us in our mission to improve the health and well-being of our patients, members, and communities. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.

Requirements

A bachelor’s degree in Business Management, Information Services, Communications , related, or equivalent experience.
At least five years of experience in health plan and/or employer benefit plan project management and implementation, including large-scale projects/programs.
Proven ability to manage multiple projects and meet deadlines.
Strong written and oral communication skills.
Proficiency in Microsoft Office (Excel, Word,) JIRA, and Confluence
In-depth knowledge of health plan benefit administration.
Collaborative approach with internal departments and external clients and vendors.

Nice To Haves

Masters Business Administration (MBA)
Certified Scrum Product Owner (CSPO)
Scrum/Agile methodology and practices
Business Analysis

Responsibilities

Customer Implementation Leadership: Serve as the primary leader for administrative systems implementation for new and renewing customers. Partner with HealthPartners Sales teams to ensure seamless onboarding and renewal processes.
Project Management: Act as project manager for strategic and complex implementations, maintaining accountability for timelines and deliverables. Develop and maintain detailed project plans for each customer implementation. Coordinate implementation work teams to ensure impacted business units are informed and engaged.
Issue Resolution & Customer Support: Resolve critical implementation issues, respond to inquiries, and ensure client satisfaction. Provide excellent service and partnership to internal and external customers throughout the process.
Communication & Status Reporting: Partner across the organization to communicate implementation status and ensure action plans are executed. Maintain proactive updates to stakeholders on progress and risks.
RFP Support: Provide proposal support to Sales and Marketing Administration as needed.