Manager Revenue Cycle Patient Access

Centra Health•Lynchburg, VA

About The Position

This position is responsible for effectively managing and providing leadership for the daily operation of Acute Revenue Cycle. The manager is responsible for overseeing all functions of their staff to ensure patient safety and satisfaction as it relates to registration and admission to optimize the facility’s financial performance. Collaborates with all areas of Revenue Cycle, Information Technology (IT) and other organizational leaders.

Requirements

High school diploma or equivalent.
Three years’ experience in healthcare Revenue Cycle or other related field or one recognized Revenue Cycle certification or relevant degree per job description.
Proficient computer skills, multitasking with data entry while using multiple computer applications.
Ability to provide high level of customer service, attention to detail, critical thinking, and have proficient written and verbal communication skills.

Nice To Haves

Some college experience in healthcare, business, accounting and/or professional certification preferred.
Associate degree and/or bachelor’s degree in related field preferred.
Patient registration experience, medical office experience, or healthcare related fields.
Have an understanding and ability to communicate financial and insurance information.

Responsibilities

Responsible for trending, tracking and reporting key performance indicators (KPIs).
Approves or denies time off request as appropriate.
Effectively delegate tasks to staff.
Lead staff while overseeing application development projects to ensure that proper standards, techniques and tools are being utilized.
Demonstrates flexibility to manage the department by working additional hours.
Audits employees work for accuracy.
Coordinates with education to ensure workflow process guides and job aids are up to date.
Evaluates job performance, interviewing/hiring, training/developing, directing/assigning/reviewing work, disciplining, scheduling, and termination of staff.
Ensures staff delivers the highest level of customer service.
Investigates and resolves physician, staff and patient complaints.
Responsible for team building and team development with other leadership.
Review and resolve all system related work items within a given timeframe determined by leadership.
Serves as a backup for staff coverages.
Serves as on-call manager for other areas as needed.
Provides mentorship to all employees.
Compiles data to present to leadership for issue escalation and resolution.
Shares knowledge regarding day-to-day operations or changes that impact the department.
Serves as a department subject matter expert and resource for managers and supervisors for procedures and departmental workflows.
Lead departmental meetings/huddles.
Assists with testing and coverage for system upgrades/changes, downtimes and organizational go-live events.
Ensures adequate coverage of department.
Appropriately respond to phone calls, emails, and other forms of communication.
Complies with governmental regulations in reference to healthcare, billing, the Health Insurance Portability and Accountability Act (HIPAA), The Joint Commission (TJC) standards, Centers for Medicare and Medicaid Services (CMS), Emergency Medical Treatment and Labor Act (EMTALA), as well as Centra and Acute Revenue Cycle department policies and procedures.
Provides courteous service to all stakeholders (patients, patient families, teammates, other department staff, etc.) by resolving stakeholder problems, responding to inquiries, and following-up to develop and strengthen customer relationships.
Cover other shifts and departments as needed within Acute Revenue Cycle Departments.
Assist in training of new hires as needed.
Perform other duties as assigned or requested and job specifications can be modified or updated at any time.