Manager, Risk Manager, Card Channels Access Management - US Global Operations (Hybrid)

Capital One • Richmond, VA

2d • Hybrid

About The Position

Manager, Risk Manager, Card Channels Access Management - US Global Operations (Hybrid) As a leader in our Access Management Risk organization you will be part of a team that is delivering key access & application functions to our Channels organization. We are seeking dedicated, disciplined, process professionals who excel in a team environment and are skilled in analytics, process improvements and risk management. Primary responsibilities will include advancing a data driven strategy that assesses and mitigates risk, developing requirements for data analysis that drives automation, and collaboration with cross-functional teams to deliver destination state controls and standards that mitigate risk across the organization. This role includes a balance of people leadership, process, and risk management. In this role you will: Exhibit excellent people management skills; helping associates grow and develop while holding them accountable, encourage and demonstrate a positive attitude, team spirit, set high standards, coach team members, provide feedback, communicate a vision, and encourage innovation Manage end to end risk management – performing assessments, leading access/application remediation activities, to closing risk findings Create and present impactful risk reports based on observations, highlighting key risks, trends, mitigation efforts, and control effectiveness giving us a holistic view of the business risk environment Demonstrate excellent communication skills with the ability to influence partners across the company at multiple levels. Must be comfortable engaging Audit, Risk, Technology, and Operations leadership teams Build successful relationships with key partners and team members to understand impact of technology and information security risk on critical business processes; Engages with audit, Risk, Technology and Operations teams. Display strong analytical and technical skills, including experience working with data tables, data maps, business rules, case development and automation/reporting tools Develop a deep understanding of business access needs, applications, and their risk profiles Apply understanding of Identity Access Management and Cybersecurity terminology and controls Qualities of a Successful Candidate: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won’t set you back, because you’ll stay focused on your goals. You’re organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge and Fungible - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Passionate and Customer-Focused - You are customer obsessed. You make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Requirements

• Bachelor’s Degree or military experience
• At least 5 years of experience in Risk Management, Compliance, or Process Management
• At least 3 years of experience working in an Access Management or Technology Role
• At least 3 years of experience in People Leadership
• At least 3 years of experience using Google Suite or Microsoft Office

Nice To Haves

• At least 6 years of experience in Risk Management, Compliance, or Process Management
• At least 4 years of experience in an Access Management or Technology role
• At least 2 years of experience in a product or cybersecurity oversight function
• At least 2 years of experience in Computer Science, Data Risk or Cyber Security training
• Project Management Professional (PMP) certification, or Lean 6 Sigma certification

Responsibilities

• Exhibit excellent people management skills; helping associates grow and develop while holding them accountable, encourage and demonstrate a positive attitude, team spirit, set high standards, coach team members, provide feedback, communicate a vision, and encourage innovation
• Manage end to end risk management – performing assessments, leading access/application remediation activities, to closing risk findings
• Create and present impactful risk reports based on observations, highlighting key risks, trends, mitigation efforts, and control effectiveness giving us a holistic view of the business risk environment
• Demonstrate excellent communication skills with the ability to influence partners across the company at multiple levels. Must be comfortable engaging Audit, Risk, Technology, and Operations leadership teams
• Build successful relationships with key partners and team members to understand impact of technology and information security risk on critical business processes; Engages with audit, Risk, Technology and Operations teams.
• Display strong analytical and technical skills, including experience working with data tables, data maps, business rules, case development and automation/reporting tools
• Develop a deep understanding of business access needs, applications, and their risk profiles
• Apply understanding of Identity Access Management and Cybersecurity terminology and controls

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager