Manager Sales Operations
About The Position
We’re hiring a Manager, Sales Operations – Sales Process & Tools to support the Commercial Operations team in the Office of the CRO. This role owns the core processes, tools, data standards, and Salesforce governance that power the commercial organization. You will lead the one‑time carve‑out sales process transformation and new Salesforce + RCA rollout and then drive ongoing adoption, maintenance, and continuous improvement. You’ll manage a Data Analyst, run the Sales Ops inbox, and act as the primary liaison between the field, the system integrator, and Sales Ops to ensure processes and tools work in real‑world execution. You’ll work closely with Deal Desk, Finance, Legal, Delivery, Product, Marketing, and IT/GBS on all process and tool initiatives.
Requirements
- 5+ years in Sales/Commercial Operations, Sales Process, or CRM Operations.
- Strong project/program management capabilities.
- Hands‑on Salesforce experience (admin‑level preferred).
- Experience with commercial process design and documentation.
- Proven cross‑functional collaboration and ability to influence without authority.
- Familiarity with Salesforce‑integrated tools (Navigator, sequencing, call intelligence, enrichment).
- Experience managing a direct report or leading workstreams.
- Advanced Excel and strong comfort with reporting/BI environments.
Nice To Haves
- Experience in carve‑outs, PE environments, or high‑change transformations.
- Agile/Scrum or PMP/Prince2 familiarity.
- Experience in global, geographically dispersed organizations.
Responsibilities
- Sales Process Governance · Own and evolve the commercial operating model (New Business, Renewals, Uplift). · Maintain stage definitions, required fields, validation rules, SOPs, and process maps. · Spearhead the Field Focus Group, serving as the liaison between frontline teams, the system integrator, and Sales Ops.
- Salesforce & Data Quality · Lead Salesforce adoption; define “what good looks like” for usage and hygiene. · Manage configuration requests, new fields, and release sign‑off. · Ensure strong data quality to support reporting, forecasting, and BI integration.
- Commercial Tools & Integrations · Own the business side of Salesforce‑connected tools (LinkedIn Sales Navigator, Outreach/Salesloft, Gong, enrichment tools). · Work with IT/GBS on integrations, permissions, and data flows. · Maintain tool governance and drive adoption.
- Dashboards & Reporting · Oversee dashboards and reporting assets via your Data Analyst. · Align Salesforce configuration with reporting definitions and BI requirements.
- Sales Ops Inbox · Own intake, triage, and SLA management for the Sales Ops inbox. · Convert recurring issues into structural fixes (process, data, training).
- Carve‑Out & Salesforce Transformation (One‑Time) · Lead the sales process redesign and alignment across functions. · Act as Product Owner for Salesforce + RCA: requirements, backlog, UAT, go‑live, stabilization. · Drive structured project management (plans, RAID, communications).
- Cross‑Functional Partnership · Partner with Deal Desk on pricing flows, approvals, and contract workflows. · Collaborate with Finance, Legal, Delivery, Product, Marketing, and IT/GBS on process and system alignment.
- Team Leadership · Manage and coach a Data Analyst; set priorities and ensure high‑quality output.
Benefits
- Very competitive compensation
- Generous Paid Time Off (25 PTO days)
- 8 Hours of Volunteer Time Off (VTO)
- We offer a comprehensive medical, dental and Wellness Program
- 12 weeks paid parental leave
- An infrastructure that allows flexible working arrangements
- Formal and informal reward, recognition and acknowledgement programs
- Lots of fun and engaging employee development events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
