Manager, Technical Implementations

XIFIN • Charleston, SC

6d • Onsite

About The Position

The Manager, Technical Implementations is a strategic and hands-on leader responsible for delivering complex, enterprise-scale customer migrations and integrations onto XiFin’s cloud platform. This role combines deep technical expertise, customer-facing leadership, and forward-looking innovation to ensure seamless, scalable, and efficient go-lives.

You will lead a team of Interface Business Analysts while personally owning the technical architecture and execution of large, multi-entity, highly integrated healthcare implementations. You will also drive the evolution of AI-enabled processes that reduce manual effort, automate data validation, and materially accelerate implementation velocity.

This leader serves as:

The customer-facing technical authority on XiFin APIs and integration architecture
A cross-functional partner to Product and Engineering in advancing automation and AI-driven onboarding
A technical advisor to Sales during enterprise pursuits
A strategic driver of implementation standardization and scalability

This is an onsite position located at either our Charleston, SC or San Diego, CA office.

Requirements

• BA/BS in Business, Computer Science, Healthcare IT/Mgt, or equivalent experience
• 7+ years progressive experience in healthcare billing, SaaS implementations, or healthcare IT
• Demonstrated expertise in Web Services, RESTful APIs, HL7, and enterprise integration models
• Strong SQL capabilities (query design, data analysis, stored procedures)
• Experience leading technical teams in customer-facing environments
• Demonstrated ability to manage complex, high-volume enterprise implementations

Responsibilities

• Lead and deliver complex, enterprise-scale implementations involving multiple interfaces, business units, and high transaction volumes.
• Architect integration strategies leveraging Web Services, HL7, flat files, and RESTful APIs.
• Ensure scalable, repeatable implementation models that reduce variability and increase predictability.
• Act as executive escalation point for high-impact integration issues.
• Own the technical strategy and deployment of AI-driven implementation processes that automate data validation, interface testing, and reconciliation.
• Identify and operationalize automation opportunities that reduce implementation cycle time and improve data integrity.
• Partner with Product and Engineering to pilot and scale machine learning–enabled workflow enhancements.
• Establish measurable KPIs around go-live velocity, defect reduction, and automation adoption.
• Serve as the primary technical expert on XiFin APIs and integration frameworks.
• Guide customers through API authentication models, data payload design, performance considerations, and interoperability best practices.
• Lead architectural discussions with customer IT leadership and executive stakeholders.
• Translate complex technical architecture into clear business value.
• Partner with Sales during enterprise pursuits to provide technical credibility and architectural guidance.
• Participate in discovery sessions to assess integration complexity and define technical scope.
• Answer prospective customer questions regarding XiFin’s technology stack, scalability, security, and interoperability.
• Support deal closure by ensuring accurate technical positioning and implementation confidence.
• Lead, mentor, and elevate a high-performing team of Interface Business Analysts, responsible for the hiring, training and professional development of the team.

Benefits

• Comprehensive health benefits including medical, dental, vision, and telehealth
• 401(k) with company match and personalized financial coaching to support your financial future
• Health Savings Account (HSA) with company contributions
• Wellness incentives that reward your preventative healthcare activities
• Tuition assistance to support your education and growth
• Flexible time off and company-paid holidays
• Social and fun events to build community at our locations!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level