Manager, User Experience Design - ML
About The Position
AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves. The Manager of User Experience leads the design strategy for Realm-X, our suite of AI agents and AI experiences. You will lead a dedicated team in evolving the software paradigm—moving from traditional tools to collaborative AI-first experiences that accelerate customer workflows. Reporting to the Director of Platform UX, you will ensure our AI products are trustworthy, predictable, and deliver high-velocity momentum.
Requirements
- Deep understanding of designing for AI technologies, specifically Large Language Models and autonomous agents.
- Expertise in leading teams through high-complexity problems via structured discovery and iterative prototyping.
- Proven ability to translate complex design rationale into business impact to secure cross-functional buy-in.
- Ability to navigate ambiguity and evaluate trade-offs between quality, technical feasibility, and business impact.
- Must have 6+ years in UX/Product Design, with at least 2 years in a dedicated people management role.
- Demonstrated experience designing for AI-powered products, conversational interfaces, or intelligent systems.
- Work samples demonstrating complex problem-solving in enterprise software, platform design, or AI products.
Nice To Haves
- Experience thriving in "0-to-1" environments and defining new best practices.
Responsibilities
- Partner with Product and Engineering to define and execute the long-term roadmap for our AI agent product line.
- Evolve our AI components to ensure best-in-class experiences for customers.
- Act as a high-visibility advocate for the design team, solving complex challenges in the emerging field of agent-based UX.
- Coach designers and remove blockers to ensure the team delivers measurable outcomes connected to business goals.
- Establish design standards and lead the implementation of evaluation frameworks (Evals) to optimize agent accuracy and interaction quality.
- Ensure the team addresses bias in AI representation and maintains high standards for inclusive, transparent experiences.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
