MARC Manager

CyrusOne•Carrollton, TX

1d•Onsite

About The Position

As part of the Operations Systems team, the MARC Manager (Monitoring, Analysis, Response, and Communication) works alongside highly motivated operations professionals, subject matter experts, and industry innovators to support the CyrusOne data center portfolio. This role is responsible for the operational management of the MARC function, overseeing the day-to-day execution of monitoring, incident response, and operational communications while providing direct leadership and supervision to MARC technicians. The MARC Manager ensures consistent monitoring standards, effective incident response, and operational discipline across the portfolio. As the primary operational leader for the MARC team, this position is responsible for staffing, team development, and performance management, while partnering closely with site operations leadership and key stakeholders to support incident execution, operational communications, and overall customer experience. What You Will Do Manage day-to-day operations of the MARC function, ensuring consistent monitoring, analysis, response, and communication across the CyrusOne data center portfolio Supervise MARC technicians by assigning work, monitoring performance, and ensuring adherence to operational standards and procedures Oversee incident monitoring and response to ensure timely escalation, accurate communications, and effective resolution of operational events Coordinate with site operations teams to ensure incidents are properly escalated, documented, investigated, and resolved per established procedures Lead and support incident investigations using structured problem-solving methods to identify root causes and drive corrective actions Drive continuous improvement initiatives focused on alarm quality, triage accuracy, escalation effectiveness, and operational communications Support implementation and standardization of monitoring tools, systems, runbooks, and operational processes across the portfolio Coach, mentor, and develop MARC team members, including performance feedback, training support, and professional development What We Are Looking For Required Experience: 5+ years in data center, critical facilities, or comparable 24x7 operational environment Leadership Experience: 2 + years in a supervisory or team leadership role Education: High School Diploma or GED required Strong communication, organization, and problem-solving skills Proven ability to coordinate operational activities across multiple teams or functions Working knowledge of alarm/event monitoring, escalation protocols, and incident documentation (runbooks/SOPs) Continuous Improvement training (Lean, Kaizen, A3, Six Sigma fundamentals) or equivalent practical experience leading process improvements Proficiency with Microsoft Office Suite and common work or project management tools Must be able to travel up to 25% Preferred Experience supporting incident management, monitoring operations, or NOC/command-center environments Demonstrated success leading process improvements using metrics, root cause analysis, and corrective/preventive action tracking Familiarity with operational reliability concepts such as standard work, checklists, quality reviews, and trend analysis Bachelor’s Degree in Operations Management, Facilities Management, or related field Lean or Continuous Improvement certification (Six Sigma Green Belt/Black Belt, Lean Practitioner, or Kaizen Leader) Work Environment (Facility Role) Fast-paced, 24x7 operational environment supporting critical data center infrastructure Frequent interaction with operations teams, service desk, and leadership Some travel may be required Physical Demands The position may involve extended periods of sitting or standing, responding to multiple monitoring systems simultaneously, and working extended or off-hours as required to support continuous operations. Why Join Us? Play a critical role in protecting and supporting high-availability data center operations Opportunity to lead and develop a core operational team Strong focus on operational excellence, safety, and continuous improvement Collaborative environment with visibility to senior leadership CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today! CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here. CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis. CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success. CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies. CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information. As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

Requirements

5+ years in data center, critical facilities, or comparable 24x7 operational environment
2 + years in a supervisory or team leadership role
High School Diploma or GED required
Strong communication, organization, and problem-solving skills
Proven ability to coordinate operational activities across multiple teams or functions
Working knowledge of alarm/event monitoring, escalation protocols, and incident documentation (runbooks/SOPs)
Continuous Improvement training (Lean, Kaizen, A3, Six Sigma fundamentals) or equivalent practical experience leading process improvements
Proficiency with Microsoft Office Suite and common work or project management tools
Must be able to travel up to 25%

Nice To Haves

Experience supporting incident management, monitoring operations, or NOC/command-center environments
Demonstrated success leading process improvements using metrics, root cause analysis, and corrective/preventive action tracking
Familiarity with operational reliability concepts such as standard work, checklists, quality reviews, and trend analysis
Bachelor’s Degree in Operations Management, Facilities Management, or related field
Lean or Continuous Improvement certification (Six Sigma Green Belt/Black Belt, Lean Practitioner, or Kaizen Leader)

Responsibilities

Manage day-to-day operations of the MARC function, ensuring consistent monitoring, analysis, response, and communication across the CyrusOne data center portfolio
Supervise MARC technicians by assigning work, monitoring performance, and ensuring adherence to operational standards and procedures
Oversee incident monitoring and response to ensure timely escalation, accurate communications, and effective resolution of operational events
Coordinate with site operations teams to ensure incidents are properly escalated, documented, investigated, and resolved per established procedures
Lead and support incident investigations using structured problem-solving methods to identify root causes and drive corrective actions
Drive continuous improvement initiatives focused on alarm quality, triage accuracy, escalation effectiveness, and operational communications
Support implementation and standardization of monitoring tools, systems, runbooks, and operational processes across the portfolio
Coach, mentor, and develop MARC team members, including performance feedback, training support, and professional development

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