Marketing Process Coordinator

Border States • Fargo, ND

6d

About The Position

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Fargo, ND  
Application Deadline: March 16, 2026.
Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.Job SummaryThe Marketing Process Coordinator serves as a key operational expert within the Marketing Operations function, owning critical workflows, systems, and processes that ensure accuracy, compliance, and efficiency across marketing programs. This role proactively manages end‑to‑end marketing activity data, vendor‑supported program workflows, and post‑campaign processes with a high degree of independence and accountability. This position partners closely with Marketing Operations, Accounting, field teams, and cross‑functional stakeholders to enhance process quality, reduce friction, and ensure consistent execution. Must be a detail‑driven professional who brings operational insight, systems fluency, and problem‑solving expertise to support scalable, high‑performing marketing operations.

Requirements

• Associate’s degree or equivalent work experience required.
• 1+ years of experience in marketing operations, administrative support, sales support, accounting coordination, or a related operational role.
• Strong attention to detail with a demonstrated ability to manage data accurately across systems. Comfort working with spreadsheets, documentation, and multi-step workflows.
• Experience using or learning tools such as Smartsheet, Salesforce, SAP, or similar platforms.
• Strong organizational, time management, and follow-through skills.
• Clear written and verbal communication skills.

Nice To Haves

• Exposure to marketing operations, vendor-supported programs, or cross-functional workflows preferred.
• Experience supporting financial or administrative processes tied to marketing or sales activities preferred.
• Interest in process improvement, documentation, or operational efficiency preferred.

Responsibilities

• Owns and governs marketing operational processes in Smartsheet, Salesforce, and related operational systems, exercising independent judgement to ensure data integrity, process compliance, and operational efficiency.
• Establishes and maintains tagging standards, status updates, and documentation for visibility and reporting.
• Leads post-activity workflow execution, evaluating completeness, approvals, and follow through to ensure timely closure and alignment with internal and external requirements.
• Independently monitors and evaluates marketing activities proactively, identifying risks, resolving issues where possible, and escalating concerns to Marketing Operations leadership with recommended actions.
• Manages and optimizes backend workflows for vendor-supported marketing activities, including Marketing Development Funds (MDF) payment processing, credit memos, and reconciliation.
• Tracks open line items, activities, marketing activities, and maintains visibility by consolidating documentation with the Marketing Operations Analyst while coordinating with Accounting and internal teams to ensure accurate processing, documentation, and communication.
• Assists in refining and documenting standardized workflows to improve efficiency and compliance.
• Serves as a subject matter expert for field teams and internal partners on MDF process requirements, documentation, workflows, and timelines, providing guidance and resolving inquiries.
• Provides clear guidance on submitting MDF requests, documentation, and follow-up items.
• Ensures documentation and system data are complete for audits, reporting, and process reviews.
• Proactively partners with internal teams and field personnel to ensure timely submission of documentation and adherence to external, vendor, and manufacturer program guidelines.
• Holds stakeholders accountable to deadlines and compliance requirements in a professional, collaborative manner.
• Resolves conflicts or delays with tact and persistence to maintain program integrity and prevent loss of funds.
• Escalates unresolved issues to leadership promptly, ensuring follow-through and accountability.
• Partners with Marketing Operations to improve MDF tools, templates, and process documentation while supporting broader operational needs such as campaign process management, digital asset management, vendor coordination, reporting and analytics, compliance workflows, and other Revenue Operations requests as assigned.
• Provides operational support for additional revenue operations requests as assigned to maintain accuracy, consistency, and workflow alignment.

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time and more!
• Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree