Marketing Support Coordinator

Hilton Grand Vacations•Orlando, FL

1d•Remote

About The Position

There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations. As a Marketing Support Coordinator you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: Responsible for accurately recording guest tour presentation reservations in the system for the Hotel Marketing and In-House Teams. First point of contact for the Marketing and In-House Team Members. Assist Marketing Management in monitoring and advising tour flow and is the central hub of communication with all of the Marketing Departments, including but not limited to: Hotel Marketing, In-House Marketing, Gifting, and Hosts. HGV is now offering first day benefits to new employees! We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Requirements

Computer literate with excellent typing skills, 10-key preferred
Proficient with Microsoft Office including Excel and Outlook
Experience answering phones with phenomenal customer service
Ability to multitask while remaining detail-oriented
Excellent job attendance
Flexible Work Schedule including evenings and weekends
Must reside in a state where HGV has approved Work from Home (AL, AZ, FL, GA, HI, ID, IN, KS, MI, MO, NV, NJ, NM, NY, NC, SC, TN, UT, VA, WN)

Nice To Haves

Previous Timeshare Experience is a plus
Previous High-End/Luxury Customer Service Experience

Responsibilities

Responsible for accurately recording guest tour presentation reservations in the system for the Hotel Marketing and In-House Teams.
First point of contact for the Marketing and In-House Team Members.
Assist Marketing Management in monitoring and advising tour flow and is the central hub of communication with all of the Marketing Departments, including but not limited to: Hotel Marketing, In-House Marketing, Gifting, and Hosts.