Medical Assistant/Medical Receptionist - Orange Beach, FL
About The Position
At American Family Care, our Medical Assistants are the heartbeat of the clinic and our Medical Receptionists are the face — and for this role, we'll be training someone to wear both hats. Whether you’re triaging a patient, drawing blood, or ensuring accurate insurance eligibility, you’ll play a key role in delivering care and ensuring our services are paid correctly. If you thrive in a fast-paced urgent care or medical office setting, adapt quickly, and pride yourself on both accuracy and compassion, we want you here. For this role, we will be training someone who can p What you’ll do
Requirements
- Completion of an accredited Medical Assistant program.
- Active national MA certification (CMA, RMA, CCMA, or equivalent) at hire.
- At least 1+ year of experience with insurance verification and patient registration required.
- Current Basic Life Support (BLS) certification (or ability to obtain before starting).
- Experience with insurance verification and medical billing (non-negotiable!).
- Explain complex insurance concepts to frustrated patients with empathy and clarity.
- Obsessively detail-orientation – a single digit error in an insurance ID can cost thousands.
- Tech-savvy with medical billing software and EMR systems.
- Excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
- Must successfully pass a drug screen and criminal background check as a condition of employment.
- Full availability including ability to work evenings/weekends and float to nearby centers as needed.
Nice To Haves
- Urgent care or emergency room experience highly valued.
- EMR proficiency (Experity preferred); comfort with payer portals (e.g., Waystar).
- Proven venipuncture and specimen collection skills.
Responsibilities
- Greet and triage patients, collect vitals/histories, perform venipuncture and CLIA-waived point-of-care testing (COVID, flu, strep, glucose, A1C, UA, etc.), assist with minor procedures, wound care, EKGs, and nebulizer therapy.
- Educate patients on both clinical procedures and financial expectations, provide clear discharge instructions, and de-escalate concerns with empathy and professionalism.
- Participate in daily huddles, maintain compliance logs (crash cart, fridge temps, etc.), support infection-control and HIPAA standards.
- Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
- Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
- Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
- Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
- Greet patients with the warmth and professionalism that makes AFC stand out in healthcare
- Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
- Maintain organized records while strictly following HIPAA regulations
Benefits
- Health insurance
- Opportunity for advancement
- Training & development
- Competitive pay and benefits package.
- Opportunities for professional growth and cross-training.
- Collaborative, supportive, patient-first team culture.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
