Medical Support Assistant - Patient Support Services Department

Oneida Professional Services•Bethesda, MD

5d•Onsite

About The Position

Oneida Professional Services is seeking a professional and detail-oriented Medical Support Assistant (MSA) to support the Patient Support Services Department. This is a fully-on site position in Bethesda, MD. The MSA plays a critical role in patient scheduling, administrative operations, and customer service. Candidates must demonstrate strong communication skills, accuracy, and the ability to work in a fast-paced clinical environment. This position is contingent on the award of a federal contract.

Requirements

Experience in a clinical or administrative support role.
Strong communication, customer service, and multitasking skills.
Ability to work with diverse patient populations, including those with limited English proficiency.
Proficiency with Microsoft Office applications.
Ability to follow established protocols and maintain confidentiality.

Nice To Haves

Experience with medical scheduling or electronic health record systems (e.g., CRIS, Enterprise Scheduling, Careware).
Knowledge of hospital operations or clinical administrative procedures.

Responsibilities

Schedule and manage patient appointments using Enterprise Scheduling, CRIS, and other institute systems.
Update appointment statuses daily and provide itineraries and instructions to patients.
Support staff scheduling using the Careware Nurse Scheduling System and enter variances as needed.
Greet patients and visitors, provide directions, and maintain a professional and welcoming front-desk environment.
Ensure compliance with confidentiality and secure-communication protocols.
Prepare and maintain patient records, ensuring proper labeling, filing, and transfer to Medical Records.
Answer phone calls using standard greeting protocol; relay messages accurately and promptly.
Monitor and maintain clinic/unit readiness, including supplies, equipment, and cleanliness.
Respond to patient needs, escort patients as required, and assist clinical staff with non-clinical tasks.
Track and stock medical, pharmaceutical, and office supplies; place orders and monitor expiration dates.
Enter data, generate reports, maintain logs, update contact lists, and support basic administrative documentation.
Assist with mail distribution, key log tracking, and other administrative duties as assigned.