Member Experience Associate

MONROE COMMUNITY CREDIT UNION•Monroe, MI

11d•Onsite

About The Position

The Member Experience Associate is responsible for executing established policies, procedures, and systems involving cashier operations and member service functions. This role performs teller transactions for members and ensures members are promptly and professionally served. The Member Experience Associate acts as a Financial Service Representative, as needed, and actively promotes Monroe Community Credit Union products and services. This position fosters an environment that produces exceptional member service in accordance with MCCU’s Passion Statement.

Requirements

High school diploma required.
Strong attention to detail and accuracy in all work.
Proven ability to work accurately and efficiently under minimal supervision.
Excellent oral and written communication skills.

Nice To Haves

Prior teller or banking experience preferred.
Member service experience preferred.
Member service oriented with the enthusiasm to provide high quality service.

Responsibilities

Accurate processing of various transactions such as check. cashing, withdrawals, deposits, loan payments, and Visa cash advances.
Actively engage and participate in Credit Union promotions while meeting cross sale goals.
Maintain a balanced cash drawer and ensure proper handling of cash and negotiable instruments.
Assist members with account inquiries, including balances, account history, and transaction details.
Provide excellent member service by resolving issues and answering questions professionally and courteously.
Demonstrate teamwork through positive interactions with all co-workers.
Completion of member verification and direct deposit forms.
Assist with coin machine.
Assist with night deposit and ATM balancing when required.
Perform other Duties as assigned.