Member Experience Associate
About The Position
The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned. This is an in-office position Tuesday-Saturday schedule Branch Hours: Monday-Friday 9am-6pm, Saturday 9am-5pm ESSENTIAL FUNCTIONS Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to: Member Experience Member Services Concierge DMV/MVD Auto Travel Unlicensed Insurance Services Smart Home Security Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need. Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities. Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location. Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.
Requirements
- High School Diploma/GED
- 2-4 years of work experience, with at least 1 year in a sales role.
- Sales experience is required.
- Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
- Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
- Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Teamwork: Develop quality relationships with peers, leaders and internal partners.
- Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
- Current & valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.
Nice To Haves
- Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
- Customer Service experience.
Responsibilities
- Performs fundamental customer interactions including Member Services and product sales
- Accountable for meeting individual sales goals
- Knowledgeable and proficient with AAA products and services
- Consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities
- Promotes AAA products and services to Members to achieve individual and branch goals
- Reinforcing the value of Membership regardless of location
- Understands and anticipates Member needs
- Identifies and recommends relevant solutions
- Demonstrates flexibility in adapting solutions to each branch environment
- Ensures process implementation and compliance with standard operating procedures in all assigned branches
- Ensures efficiencies on end to end flow to meet objectives
- Engage in daily activities to meet the larger purpose and goals
Benefits
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
