Member & Outreach Community Coordinator

Center for Better Aging•Chicago, IL

1d•Hybrid

About The Position

Join Our Team At the Center for Better Aging (CBA), our mission is to improve the quality of life for older adults and strengthen the communities we serve. We provide compassionate aging services, support, and resources that help individuals live healthier and safer lives. CBA is a diverse, mission-driven team of professionals who value collaboration, innovation, and dignity for all. We foster a supportive work environment that encourages new ideas, growth, and work-life balance. We’re a growing nonprofit—and we’re looking for people who want to grow with us. This role blends community outreach with member acquisition, requiring someone who is comfortable with both mission-drive engagement and meeting conversion goals. Employees at CBA are encouraged to take on new challenges, develop leadership skills, and pursue professional development opportunities that help advance their careers within the organization. The Outreach Executive is the face of CBA in the community, responsible for driving member acquisition, conversion, and retention through targeted engagement, lead generation, and event execution. This role combines high-energy field outreach with relationship-building, requiring someone who can consistently meet and exceed membership growth goals. This is a hands-on, results-driven position for professionals who thrive in fast-paced environments and enjoy turning prospects into active members. In addition to the base salary, this role is eligible for a monthly performance bonus of up to $1,250 based on meeting lead and acquisition metrics

Requirements

High school diploma or GED required
2+ years of direct sales, member acquisition, or business development experience, preferably in healthcare, insurance, or community-based services
Proven track record of meeting and exceeding sales targets
Strong communication, persuasion, and interpersonal skills
Ability to work flexible hours, including evenings and weekends
Reliable transportation and willingness to travel within assigned territory
Event coordination and community marketing experience
Ability to travel extensively—approximately 60–80% of the workweek—throughout the Greater South Side of Chicago and assigned territories to support community outreach, partner engagements, and event activities.
Reliable transportation and a valid driver’s license (if driving is required)
Ability to stand, walk, and work outdoors for extended periods during events and community activities
Ability to lift, carry, transport, load, and unload outreach materials and event equipment up to 30 pounds
Ability to set up and break down event booths, including bending, reaching, kneeling, and performing light physical setup tasks
Ability to sit for extended periods when entering data, preparing reports, or conducting follow-up outreach via phone and computer
Comfortable using standard office and mobile technology, including laptops, tablets, smartphones, and CRM systems

Nice To Haves

Bachelor’s degree preferred
Experience in Medicare/Medicaid, managed care organizations, or patient enrollment
Familiarity with social determinants of health and health equity principles

Responsibilities

Meet or exceed monthly and quarterly member acquisition goals.
Conduct targeted outreach in high-potential communities to generate leads and drive enrollments.
Manage the full conversion process from lead capture to active membership.
Develop and maintain a pipeline of prospects using Salesforce.
Represent CBA at community events, fairs, and partner activations.
Apply cultural humility and community-informed practices to engage, educate, and enroll members from diverse racial, cultural, linguistic, and socioeconomic backgrounds.
Build strong relationships with community leaders, businesses, and referral sources.
Identify and cultivate strategic partnership opportunities to enhance lead flow.
Ability to follow all applicable compliance guidelines related to member enrollment and community outreach.
Plan, coordinate, and execute community-based events designed to increase awareness and drive acquisition.
Assess event performance to optimize strategies for maximum lead conversion.
Develop and execute territory plans to build relationships with priority communities. Engage leads via phone, in-person events, and digital channels to convert them to members.
Conduct presentations and one-on-one consultations to clearly communicate CBA’s value proposition.
Maintain accurate and timely reporting of outreach activities, leads, and conversions in Salesforce.
Analyze performance data to adjust strategies and improve results.
Other duties as assigned