MSR 1

FAIRWINDS Credit Union

1d • $18 - $19 • Onsite

About The Position

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a
mission. Join the credit union nationally endorsed by The Dave Ramsey Show,
where every day is a step toward financial freedom - for our members and for
you.

As a Member Service Representative for our Winter Garden branch, you’ll be the
first step in helping our members live financially free. We are looking for
financially minded individuals who want to start or continue their career in
banking. FAIRWINDS Credit Union offers competitive benefits along with a
starting pay of $18.00/hr (opportunity for $19.00/hr in your first year) at one
of our Central Florida branches.

You give your best, and we give back with a comprehensive and meaningful rewards
package:

This is more than your next job. It’s your next step in changing lives; starting
with your own!

About FAIRWINDS Credit Union
At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in
Orlando and proudly serving members for over 70 years, our mission - changing
members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we
champion a culture of integrity, accountability, and teamwork, and we’re
nationally endorsed by The Dave Ramsey Show as a trusted provider of financial
wellness. Recognized as one of Forbes’ 2024 Best-in-State Credit Unions and one
of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace
where your purpose matters and your growth is supported every step of the way!

Requirements

• A strong desire to serve others and help them improve their financial lives.
• Excellent communication skills and a professional, positive attitude.
• Comfortable handling cash and working with technology in a fast-paced environment.
• Detail-oriented with strong problem-solving skills and a willingness to learn.

Nice To Haves

• Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude!

Responsibilities

• Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.
• Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
• Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.
• Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
• Maintain balancing standards and operational compliance for all transactions.
• Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
• Maintain the appearance and organization of your teller station and the branch environment.
• Participate in individual and team coaching sessions to build product knowledge and improve member service skills.
• Live and model The FAIRWINDS Way values in everything you do.

Benefits

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed