Member Services Specialist

Hassle Free Home Services • Rockville, MD

1d

About The Position

The Member Services Specialist is part of a team responsible for delivering a high-touch, white-glove member experience. You will contribute to a shared standard of excellence, ensuring that every interaction is handled thoughtfully, proactively, and with precision. Day-to-day, this role involves managing a high volume of member communication, scheduling logistics, and operational details—requiring strong organization and consistent follow-through. Success in this role requires a strong sense of ownership and a commitment to delivering an exceptional customer experience as part of a collaborative team. This role is ideal for someone who takes pride in getting every detail right—you are highly organized, naturally meticulous, and consistently approach your work with care and accuracy.

Requirements

• 2–3+ years of experience in customer service, sales, or a client-facing role
• Strong verbal and written communication skills—you genuinely enjoy helping and talking to people
• Exceptional organizational skills with the ability to manage multiple moving pieces at once
• Proactive, detail-oriented problem solver who takes ownership, follows through without being asked, and ensures nothing slips through the cracks
• Comfortable with technology (Google Suite, Excel, and internal tools); experience with helpdesk systems is a plus

Nice To Haves

• A background or interest in home maintenance/handyman work is a plus

Responsibilities

• Conduct onboarding calls that set members up for a successful first visit, including coordinating schedules, setting clear expectations and ensuring they feel informed and prepared.
• Manage and triage company communications through our helpdesk system, email, phone, and text.
• Coordinate daily changes to technician, member and vendor schedules.
• Maintain accurate records of member information and service requests within our CRM system, ensuring data integrity and accessibility.
• Collaborate with other departments, including sales and operations, to address member needs and enhance overall service delivery.

Benefits

• Health/vision/dental insurance
• PTO
• Opportunities for growth and advancement within a scaling, high-impact company
• Exposure to cross-functional teams and the opportunity to build a broad operational skill set

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees