Member Services Summer Intern

University of Wisconsin Madison • Madison, WI

3d • $23 - $23

About The Position

The Member Services Professional Intern is responsible for assisting the Member Services department with day-to-day operations of the Rec Well facilities. This is a limited term position under the direct supervision of the Assistant Director & Coordinators of Member Services. This individual will gain valuable recreation and leadership experience by having active involvement in enhancing the member experience, recruitment and retention initiatives, rental equipment and merchandise management, campus recreation software, scheduling, budgeting, and data analysis. Assist in the management of all aspects of Member Services, including staffing/payroll, locker rentals, tours, and membership sales. Oversight of Member Service forms and recurring membership cancellations, which includes all member inquiries and concerns. Assist with the overall management of comprehensive campus recreation software, Fusion. Participate in member recruitment fairs, presentations, and initiatives. Assist with establishing and implementing short- and long-term goals, strategic initiatives, policies, operating procedures, and assessments related to member services. Assist in planning and support of upcoming Member Services trainings.

Requirements

• HS Diploma – Required
• Bachelor's Degree - Achieve or advancing towards Bachelor's degree or higher in a related field.
• As part of the application process, you will be required to upload a current resume.

Responsibilities

• Identifies, proposes, and implements new or revised operational policies and procedures
• Assists in implementing the staffing resource allocation plan including hiring, training, and supervision
• Prepares and monitors budgets and purchases expenditures as needed
• Coordinates logistics for events and programs
• Develops targeted communication plans and materials based on established goals
• Engages in the Rec Well professional internship development curriculum, all staff meetings, divisional committees, and other professional development responsibilities and opportunities.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED