Merchant Services Specialist - Vendor Audit

DoorDash USA • Tempe, AZ

7d • Hybrid

About The Position

As a Vendor Audit Representative, reporting to our Merchant Services Supervisor, you will be responsible for ensuring that all vendors and internal teams within Merchant Services are upholding DoorDash’s catalog quality standards, as well as remaining compliant with the specific teams’ workflows and processes. In order to complete audits for each team accurately, you will be expected to take on the challenge of becoming a subject matter expert on all teams within Merchant Services and be able to provide feedback and suggestions for improvement. As a member of this team, you will also serve as a key component in upholding the quality of Catalogs generated by our offshore partners.

Requirements

• You have a minimum of 6 months experience at DoorDash
• You have intermediate to advanced knowledge of Google Sheets and/or Excel
• You have working knowledge of SQL
• You have experience in an auditor role
• You are well-organized, with impeccable written and verbal communications skills
• You thrive in a fast-paced, team-oriented environment
• You are able to follow processes and adapt quickly to new direction
• You are able to manage multiple deadlines simultaneously
• You are motivated by defined metrics and goals established by leadership
• You are creative, dedicated to improving 1% each and every day
• You are positive and engaging, steadfast in providing excellent service
• You have an ability to type 50+ WPM, while maintaining outstanding spelling and grammar

Nice To Haves

• Experience with Salesforce is a plus

Responsibilities

• Contribute to improving the quality of Catalogs on DoorDash
• Become a subject matter expert on internal operations teams’ processes
• Collaborate with peers on process improvement plans and proactively look for opportunities to streamline processes
• Provide concise, factual and courteous communications on all forms, emails, and cases
• Monitor and report on the quality of work demonstrated by our third-party vendors
• Collaborate with cross-functional internal partners to support projects and organize internal operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed