Merger and Acquisition Project Manager

CGI•Dallas, TX

7d•Remote

About The Position

Position Description: Preferred location is Dallas, TX, Secondary is Atlanta, GA and remote can be considered for the ideal candidate. CGI is seeking experienced Program Managers to support a major Telecom Operator in the merger and integration of its consumer operations. This role will drive program delivery across retail, digital, call center, and customer migration workstreams, with a strong focus on execution, stakeholder alignment, and customer experience. Candidates must be execution-focused leaders with experience in complex transformations involving Order-to-Cash, brand migrations, and customer separation/acquisition activities. Prior exposure to telecom, retail operations, or mass market/Consumer programs is strongly preferred. Your future duties and responsibilities: . Program Management & Execution Lead day-to-day delivery across initiatives tied to the Merger and Acquisition into Major Telecom Carrier Track and resolve issues spanning order management, call handling, workforce readiness, and digital activation. Coordinate with cross-functional teams, including external vendors, internal, and both Merging and Acquired operational stakeholders and owners. . Business Integration & Transition Support development and execution of the Multi-Dwelling Unit sales and activation plan in newly acquired territories. Drive activities related to customer experience alignment, including billing migration, rebranding, and channel transition. Ensure delivery milestones align with TSA (Transitional Service Agreements) timelines and integration sequencing. . Executive Reporting & Strategy Build and maintain dashboards, leadership presentations, and reporting packages for AVP, VP, and SVP-level stakeholders. Represent client in working groups, offering insightful recommendations and program-level status on behalf of the client. . Sales & Strategy Support territory-based sales planning by organizing key inputs, tracking market readiness, and structuring updates Help team structure both standalone and converged offer enablement plans Create scorecards, dashboards, and executive-level summaries even from limited or ambiguous inputs . Technology & Data Skills Strengthened focus on technical and analytical capabilities, with emphasis on assessing data, identifying trends, and producing actionable recommendations. . Systems & Call Center Readiness Oversee impacts to IVR routing, call volume shifts, and agent handling models for migrated customer bases. Identify system and config changes required for new SKUs, bundled offers, and branded promotions across platforms. . Customer Separation, Migration, & Acquisition Support Coordinate updates to customer profiles, rebranding of touchpoints (e.g., CSS, emails, bills), onboarding flows, and collections systems. Partner with teams on training, communications, and data conversion strategies for seamless consumer migration. . Digital & Technical Readiness Broadened to include system migrations, API enablement, customer handoff logic, and field activation across OAP (API-based integration layer) , Point of Sale (POS), and call routing.

Requirements

8+ years of program/project management experience in telecommunications, consumer products, or digital transformation
Demonstrated success in M&A integration, business transformation, or large-scale implementation programs
Strong experience in Order-to-Cash, call center operations, and/or business enablement
Familiarity with telecom systems (e.g., POS, billing, IVR, provisioning platforms)
Executive-facing presentation skills and stakeholder management
Strong organizational skills, self-starter, and able to navigate ambiguity in complex environments
Strong Excel and Power Point skills

Nice To Haves

Background in Telecommunications or Mergers and Acquisitions in Telco/Broadband initiatives
Customer Communications and Onboarding
Understanding of Organizational Change Management (OCM)
Experience managing cross-vendor workstreams and change initiatives
Knowledge of billing systems, or postpaid and prepaid billing structures
Experience working with Vendors or other consulting teams in a high-velocity environment
Customer handoff logic
Data ambiguity
Business Readiness
Order-to-Cash, Call Center, Social Media, or IVR
Multi-year transformation journey
Background Fiber, Broadband, and Wireless

Responsibilities

Program Management & Execution Lead day-to-day delivery across initiatives tied to the Merger and Acquisition into Major Telecom Carrier Track and resolve issues spanning order management, call handling, workforce readiness, and digital activation. Coordinate with cross-functional teams, including external vendors, internal, and both Merging and Acquired operational stakeholders and owners.
Business Integration & Transition Support development and execution of the Multi-Dwelling Unit sales and activation plan in newly acquired territories. Drive activities related to customer experience alignment, including billing migration, rebranding, and channel transition. Ensure delivery milestones align with TSA (Transitional Service Agreements) timelines and integration sequencing.
Executive Reporting & Strategy Build and maintain dashboards, leadership presentations, and reporting packages for AVP, VP, and SVP-level stakeholders. Represent client in working groups, offering insightful recommendations and program-level status on behalf of the client.
Sales & Strategy Support territory-based sales planning by organizing key inputs, tracking market readiness, and structuring updates Help team structure both standalone and converged offer enablement plans Create scorecards, dashboards, and executive-level summaries even from limited or ambiguous inputs
Technology & Data Skills Strengthened focus on technical and analytical capabilities, with emphasis on assessing data, identifying trends, and producing actionable recommendations.
Systems & Call Center Readiness Oversee impacts to IVR routing, call volume shifts, and agent handling models for migrated customer bases. Identify system and config changes required for new SKUs, bundled offers, and branded promotions across platforms.
Customer Separation, Migration, & Acquisition Support Coordinate updates to customer profiles, rebranding of touchpoints (e.g., CSS, emails, bills), onboarding flows, and collections systems. Partner with teams on training, communications, and data conversion strategies for seamless consumer migration.
Digital & Technical Readiness Broadened to include system migrations, API enablement, customer handoff logic, and field activation across OAP (API-based integration layer) , Point of Sale (POS), and call routing.