Mgr, CTECC Operations

City of Austin

1d

About The Position

Under minimal direction, responsible for daily operations of the Combined Transportation, Emergency & Communication Center (CTECC). Works with the CTECC Governing Board, CTECC Operating Board, and CTECC Manager Committees to support the day-to-day, short-term, and long-term operational goals of departmental operations at CTECC. Job Description: Responsible for maintaining and improving key relationships between facility partners to include the creation and maintenance of interlocal agreements. Works to maintain and accelerate progress toward agreed upon goals and objectives. Coordinates the development and implementation of facility policies and procedures providing direction when necessary. Responsible for maintenance of all facility systems (to include secondary or backup facilities) such as HVAC, landscaping, etc. Ensures preventative maintenance program is current and followed. Ensures facility access controls and procedures comply with applicable criminal justice information services guidelines. Reviews current and future requirements from business needs assessments and develops short and long-range plans to meet those needs. Responsible for the preparation and monitoring of budgets; negotiates contracts and agreements; provides reports including, but not limited to, budget reconciliation, service levels, and performance measures. Develops and recommends business plans and performance measures in accordance with interlocal agreements. Negotiates and coordinates with partner agencies and departments to manage interlocal agreements, contracts, and service level agreements for the operations of the CTECC facility Coordinates with all CTECC user agencies, media, and public for the day-to-day operations of the 24/7 facility. Attends Board, Commission, Council, and other public meetings as required.

Requirements

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus three (3) years of related experience, including two (2) years supervisory experience.
• Experience may substitute for education up to four (4) years.
• Master’s degree in a related field may substitute for two (2) years of non-supervisory experience.

Nice To Haves

• Experience operating within interlocal or similar agreements governing shared mission-critical operations, including regular engagement with governing boards to inform strategic direction and translate governance decisions into operational outcomes across multiple partners. In your response, please include how many years of experience you have.
• Demonstrated fiscal decision authority over budgets of at least $10M, including approval of expenditures and procurement decisions, and prioritization of operational tradeoffs affecting service delivery in complex, multi-stakeholder environments. In your response, include how many years of experience you have.
• Demonstrated accountability for mission-critical technology supporting emergency communications, transportation operations, and emergency management/EOC functions, with responsibility for system reliability, service continuity, and operational performance.
• Demonstrated responsibility for continuity of operations across multiple facilities supporting 24×7 service delivery, including maintaining readiness and sustaining operational performance during planned or unplanned site disruptions or transitions.
• Demonstrated operational leadership during high-consequence public safety incidents or EOC activations, including responsibility for maintaining facility readiness and infrastructure reliability to sustain center operations under time-critical conditions.
• Demonstrated operational leadership during high-consequence public safety incidents or EOC activations, including responsibility for maintaining facility readiness and infrastructure reliability to sustain center operations under time-critical conditions.
• Experience in emergency communications or public safety communications environments

Responsibilities

• Maintaining and improving key relationships between facility partners to include the creation and maintenance of interlocal agreements.
• Maintaining and accelerating progress toward agreed upon goals and objectives.
• Coordinating the development and implementation of facility policies and procedures providing direction when necessary.
• Maintenance of all facility systems (to include secondary or backup facilities) such as HVAC, landscaping, etc.
• Ensuring preventative maintenance program is current and followed.
• Ensuring facility access controls and procedures comply with applicable criminal justice information services guidelines.
• Reviewing current and future requirements from business needs assessments and develops short and long-range plans to meet those needs.
• Preparation and monitoring of budgets; negotiates contracts and agreements; provides reports including, but not limited to, budget reconciliation, service levels, and performance measures.
• Developing and recommending business plans and performance measures in accordance with interlocal agreements.
• Negotiating and coordinating with partner agencies and departments to manage interlocal agreements, contracts, and service level agreements for the operations of the CTECC facility
• Coordinating with all CTECC user agencies, media, and public for the day-to-day operations of the 24/7 facility.
• Attending Board, Commission, Council, and other public meetings as required.

Benefits

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager