Mgr - Processing - MIDDLE OFFICE SCOTLAND - MNL

HSBC•Quezon City, MN

About The Position

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Mgr - Processing - MIDDLE OFFICE SCOTLAND - MNL. Principal responsibilities The role is responsible for managing a team working on the maintenance of static data for multiple Middle Office and Fund Admin clients within agreed quality, timing and output targets. The role involves contact with clients and other external parties such as broker and custodians. The job holder is responsible for ensuring static data is ready for fund launches and updates are made to clear Middle Office and Fund Admin exceptions. Manage costs in line with AOP Improve operational efficiency on year-to-year basis to minimize overall cost and marginal cost of new business Ensure service delivery quality and timeliness meet/exceed agreed threshold. Support Global Operating Model/Workflow/ Platform Change initiatives Engage with the stakeholders to ensure team is aware of the changing expectations and challenges Ensure understanding of the various requirement for various jurisdictions and thereby end client Ensure regular business calls are held and actionable are completed within timelines Attrition rate maintained within annual performance target Recruitment/training of teams managed Develop a culture of meritocracy, high performance standards and high achievement Manage Succession planning for Key resources. Create best place to work as evidenced through future GPS scores Service Delivery quality/timeliness is within/exceeding agreed limits and regularly reported to stakeholders Ensure effective production management capacity is in place for the process. Work towards minimizing business variance across jurisdictions/regions through standardization No Repeat high risk finding in Internal audits Manage migrations within project agreed timelines and risk parameters Reduce Operational Losses on year-on-year basis and contain within agreed risk limits. Establish effective BCP for the processes.

Requirements

University Graduate
Knowledge & industry experience related to securities services operations
Able to read and understand swift messaging.
Aptitude for investigating and resolving complex issues and bespoke situations.
Ability to build and maintain relationships with colleagues and both internal and external parties.
Ability to communicate effectively in writing and verbally.
Ability to plan and organize the team’s workload to meet deadlines, considering relative priorities.
Proven ability to work independently and to motivate and influence others.
Desire to achieve service excellence which is recognized by all HSS clients, competitors and industry bodies.

Responsibilities

The role is responsible for managing a team working on the maintenance of static data for multiple Middle Office and Fund Admin clients within agreed quality, timing and output targets.
The role involves contact with clients and other external parties such as broker and custodians.
The job holder is responsible for ensuring static data is ready for fund launches and updates are made to clear Middle Office and Fund Admin exceptions.
Manage costs in line with AOP
Improve operational efficiency on year-to-year basis to minimize overall cost and marginal cost of new business
Ensure service delivery quality and timeliness meet/exceed agreed threshold.
Support Global Operating Model/Workflow/ Platform Change initiatives
Engage with the stakeholders to ensure team is aware of the changing expectations and challenges
Ensure understanding of the various requirement for various jurisdictions and thereby end client
Ensure regular business calls are held and actionable are completed within timelines
Attrition rate maintained within annual performance target
Recruitment/training of teams managed
Develop a culture of meritocracy, high performance standards and high achievement
Manage Succession planning for Key resources.
Create best place to work as evidenced through future GPS scores
Service Delivery quality/timeliness is within/exceeding agreed limits and regularly reported to stakeholders
Ensure effective production management capacity is in place for the process.
Work towards minimizing business variance across jurisdictions/regions through standardization
No Repeat high risk finding in Internal audits
Manage migrations within project agreed timelines and risk parameters
Reduce Operational Losses on year-on-year basis and contain within agreed risk limits.
Establish effective BCP for the processes.