Mid-level Help Desk Support Technician
About The Position
Mid-level Help Desk Support Technician Navy Yard, Washington, DC Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers. The Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation and configuration.
Requirements
- Associate degree from an accredited institution with 3+ years of experience OR
- Bachelor’s degree (preferred)
- High school diploma or GED equivalent, and an additional 5+ years of experience can be substituted for a degree
- CompTIA Certification A+, Network+, or Security+
- Secret clearance required
- Understanding of desktops, peripherals, operating systems (Windows, macOS), and software applications.
- Techniques for diagnosing and resolving hardware, software, and network issues.
- Familiarity with installing and configuring PCs, printers, OS, and application software.
- Basics of antivirus, firewalls, and data protection.
- Ability to identify and fix hardware, software, and network issues.
- Strong communication skills for helping users, both remotely and in person.
- Hands-on skills to set up and configure PCs, peripherals, and software.
- Analytical thinking for quick and effective issue resolution.
- Ability to prioritize tasks and manage multiple support requests.
- Quick learner in new technologies and systems.
- Careful installation, configuration, and documentation to avoid errors.
- Ability to explain technical processes in a simple, user-friendly way.
- Managing multiple technical issues simultaneously without loss of quality.
Responsibilities
- Perform technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages.
- Install and test personal computers, printers, and other peripherals, configure the operating system, and load shrink-wrap programs and other application software programs.
- Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
- Other duties as assigned.
Benefits
- At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
- Learn more about what working at Chenega MIOS can mean for you.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
