Mobile Scheduling Coordinator

Serra Automotive Group • Sylacauga, AL

12d

About The Position

Serra Automotive Group is seeking a detail-oriented and organized Mobile Scheduling Coordinator to join our team in Sylacauga, AL. In this role, you will play a key part in managing and coordinating mobile service appointments, ensuring efficient scheduling and excellent customer communication to enhance overall service experience.

Serra Automotive Group is a trusted leader in automotive retail and service, committed to delivering exceptional customer experiences across our dealerships. We pride ourselves on fostering a supportive work environment and investing in the growth and success of our employees. Join us in Sylacauga, AL, and become a part of a dynamic team dedicated to excellence.

Requirements

• High school diploma or equivalent; additional education or certification is a plus.
• Previous experience in scheduling, coordination, or customer service preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency with scheduling software and Google docs.
• Ability to handle a fast-paced work environment and resolve problems quickly.

Responsibilities

• Coordinate and schedule mobile service appointments with customers and technicians.
• Manage daily scheduling to optimize technician routes and minimize downtime.
• Communicate effectively with customers regarding appointment details, updates, and any changes.
• Maintain accurate records of appointments, customer information, and service notes.
• Collaborate with service teams to ensure timely and high-quality mobile service delivery.
• Handle customer inquiries and resolve scheduling conflicts promptly and professionally.

Benefits

• Competitive compensation package.
• Healthcare and dental coverage.
• Retirement plan options.
• Paid time off and holiday pay.
• Opportunities for professional development and advancement within Serra Automotive Group.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED