Monitoring Center Agent

Edgeworth•Pittsburgh, PA

46d•$19•Onsite

About The Position

New World. New Problems. New Solutions. Edgeworth Security is a full-service security firm, specializing in Interactive Video Surveillance, Security System Integration, Executive Protection, and Security Consulting Services. Edgeworth Security takes a proactive stance on crime prevention by applying artificial intelligence used in our Monitoring Center. We combine people, processes, and technology to actively secure and protect our clients’ people, property, and assets. Position: Monitoring Center Agent In-office only position; located in the Robinson area of Pittsburgh Learn more about this role by watching our Day in the Life of an Agent video: https://bit.ly/3jgWUWZ Edgeworth provides 24/7 remote security monitoring services and is seeking dependable, motivated individuals to join our team as Monitoring Center Agents. This role provides exceptional customer service to our clients and protects them by deterring criminal activity. Paid job training on site (new hire and post-employment) where you will receive one on one attention to learn new skills and succeed in your role. This is a great opportunity for: · Anyone seeking an entry level position with the opportunity for growth potential · Recent graduates with an interest in criminal justice · Superior customer service representatives · Security or loss prevention experts · Former law enforcement or military personnel Benefits: · Starting Rate: $18.80 per hour · Paid Time Off: for full-time employees starting at two weeks (accrual based) · 401(k): Matching 5% after 90 days of employment (offered full-time and part-time employees) · Health Benefits: Employer-shared costs towards company medical, dental, and vision health plans. · Medical Expense Reimbursement Program: for eligible employees enrolled in health benefit plan · Insurance Benefits: 100% employer-paid life insurance (basic life + AD&D) and disability insurance (short-term and long-term) offered to full-time employees in PA What’s in it for you? Why work for Edgeworth: We are growing! We want all candidates and employees to share in our excitement for the constant improvements we’re making and our ongoing efforts to enhance our culture and provide an environment that promotes both professional growth and work-life balance. Our expansion brings exciting opportunities for progress and innovation as we adapt to new challenges. By embracing change, implementing effective processes, and exploring new technologies, we’re continually improving. Together, with a shared focus on our goals, we’re building a successful, dynamic company where everyone can thrive. We value our employees and are invested in personal and professional growth, learning new skills, challenging yourself, and growing your career while doing meaningful work. We look forward to the possibility of you joining our team. Employees are our greatest asset. Here at Edgeworth Security, we embrace diversity, equity, and inclusion, and always strive to be better than we were yesterday. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Edgeworth Security is an Equal Opportunity Employer committed to hiring a diverse workforce. Edgeworth Security utilizes e-Verify to check employment authorization

Requirements

Reliable transportation - public transportation NOT recommended due to location
Ability to maintain the confidentiality of sensitive information
Professional demeanor
Computer proficiency and skillful in the use of MS Office
Excellent written and verbal communication skills
Attention to detail with critical thinking
Work a minimum of one weekend shift (Sat or Sun) per week
Self-starter capable of working individually and as a strong contributor to the team

Responsibilities

Monitor and analyze security systems, cameras, and alarms using advanced computer systems for extended periods.
Respond swiftly and effectively to security incidents in a high-pressure, fast-paced environment.
Maintain situational awareness in environments with loud sounds, bright lighting, and occasional strobe effects.
Provide monitoring and incident response services to protect client locations from intrusion, theft, and other unauthorized or criminal activities
Perform scheduled remote patrols of client sites
Address issues and events as they arise
Dispatch security personnel and law enforcement as needed
Document incidents in reports for management and clients

Benefits

Paid Time Off: for full-time employees starting at two weeks (accrual based)
401(k): Matching 5% after 90 days of employment (offered full-time and part-time employees)
Health Benefits: Employer-shared costs towards company medical, dental, and vision health plans.
Medical Expense Reimbursement Program: for eligible employees enrolled in health benefit plan
Insurance Benefits: 100% employer-paid life insurance (basic life + AD&D) and disability insurance (short-term and long-term) offered to full-time employees in PA

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