Mortgage Servicing Optimization Lead

Credit Human Careers • San Antonio, TX

1d

About The Position

We are seeking a Mortgage Servicing Optimization Lead for the Mortgage Servicing Department. This position is an optimization lead in the mortgage servicing department managing Credit Human and investor-owned mortgages. It is an optimization lead role reporting directly to the Mortgage Servicing Manager. The purpose of the position is primarily to provide support to teams in mortgage servicing department including Quality Assurance and process improvement suggestions. This work level is accountable for innovation within current processes and procedures looking to develop and recommend continuous improvement within those systems. Additionally, this position anticipates obstacles to current processes and recommends solutions. This role requires high levels of collaboration with the Mortgage Servicing Management Team with regard to improvement of procedures and creating data systems for management oversight. If you have mortgage loan and vendor management experience you should apply right away! Highlights: Support the design, documentation, and ongoing refinement of mortgage servicing day-to-day processes to ensure alignment with Credit Human policies and applicable regulatory requirements. Provide administrative and operational support as requested by service receivers and leadership. Coordinate and schedule meetings, huddles, and collaborative sessions for internal service receivers and stakeholders. Gather and analyze data, as requested. Monitor and track deliverables for the MOS leadership team to proactively notify them of upcoming due dates.

Requirements

• Required 2 years or more of experience servicing mortgage loans.
• 1 year or more of vendor management/score card reporting.
• Experience in handling negotiable instruments, or processing transactions.
• Knowledge of mortgage servicing systems.
• Required High school graduate or equivalent.
• Required Computer skills to include Microsoft Word, Excel, Access and Crystal Reports.
• Detailed oriented.
• Strong math and analytical skills.
• Ability to meet deadlines and work under pressure.
• Good verbal and written communication skills.
• Ability to work independently to solve complex problems.
• Ability to manage, supervise, and lead others to achieve desired results.

Responsibilities

• Support the design, documentation, and ongoing refinement of mortgage servicing day-to-day processes to ensure alignment with Credit Human policies and applicable regulatory requirements.
• Provide administrative and operational support as requested by service receivers and leadership.
• Coordinate and schedule meetings, huddles, and collaborative sessions for internal service receivers and stakeholders.
• Gather and analyze data, as requested.
• Monitor and track deliverables for the MOS leadership team to proactively notify them of upcoming due dates.

Benefits

• Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
• To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers .
• Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human.
• Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years.
• Degree verifications are conducted if listed on the employment application.
• Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card.
• Applicants must be currently authorized to work in the United States on a full-time basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED