Mortgage Underwriting Supervisor

A+ Federal Credit Union • Austin, TX

5d • $36 • Hybrid

About The Position

The Mortgage Underwriting Supervisor plays a pivotal leadership role within our mortgage lending team. This position is responsible for overseeing, training, coaching, and developing the underwriting staff while maintaining an active personal pipeline of loans. The Mortgage Underwriting Supervisor ensures strict compliance with internal policies, investor guidelines, and all regulatory requirements. This role requires DE and LAPP/SAR certifications for FHA and VA loans, along with proven expertise in delegated underwriting. The ideal candidate will champion a culture of member-focused service, collaboration, and continuous improvement across the team.

Requirements

• High school diploma or G.E.D equivalent required.
• Bachelors degree preferred.
• Five years of mortgage underwriting experience required.
• Two years of FHA/VA underwriting experience required.
• Three years of supervisory experience required.
• Demonstrated team leadership abilities.
• Strong verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Comprehensive understanding of investor guidelines, including FHA, VA, Freddie Mac, Fannie Mae, and other investor products, as well as in-depth knowledge of Texas real estate lending laws and regulations.
• Proficiency in federal and state mortgage lending regulations, including but not limited to ECOA, Truth-in-Lending, RESPA, Fair Housing, HMDA, and Texas Equity requirements.
• Extensive knowledge of the secondary mortgage market and proven experience underwriting first and second residential mortgage loans.
• Technical proficiency with Microsoft Office, mortgage loan origination platforms, and Symitar/Quest with the ability to navigate multiple platforms efficiently and effectively.
• Ability to take initiative while remaining open to ideas from others.
• Ability to work independently and as part of a team, with flexibility to adapt to change.
• High level of trust, diplomacy, and professionalism, given the sensitive nature of member interactions and extensive personal contact required in this role.
• Ability to research, interpret regulations, and manage conflict, demonstrating sound judgment and critical thinking skills.
• Direct Endorsement Direct Endorsement certification from the U.S. Department of Housing and Urban Development (HUD).
• Staff Appraiser Reviewer Staff Appraiser Reviewer certification from the U.S. Department of Veterans Affairs (VA).
• All mortgage-related positions are subject to an additional background check at the time of hire and annually thereafter to ensure compliance with Federal National Mortgage Association (FNMA) requirements. This background check includes verification against the following: GSA: General Services Administration EPLS: Excluded Parties List System HUD: U.S. Department of Housing and Urban Development LDP: List of Parties Excluded or Disqualified from Federal Procurement and Non-Procurement Programs FHFA: Federal Housing Finance Agency SCP: Suspended Counterparty Program Failure to authorize the annual background check, or appearing on one of the prohibition lists above may lead to loss of the ability to participate in the mortgage origination or servicing process and disciplinary action, up to and including termination of employment.
• Must have the ability/stamina to work at least 40 hours a week.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
• Must be able to engage in critical thinking skills to help identify and solve potential issues in the field.
• Must be able to communicate heavily through telephone, e-mail, and in-person communications.

Nice To Haves

• Pleasant and professional appearance
• Verbal skills
• Enjoy working with public using courteous professional approach
• Flexible working hours
• Dependable
• Organizer and planner
• Possess decision-making abilities
• Versatile in all aspects of the Credit Union

Responsibilities

• Employee Management Lead and manage the Mortgage Loan Underwriting team, including hiring, training, coaching, mentoring, and setting performance and service goals. Recommend disciplinary action and terminations as needed. Monitor and evaluate individual performance, providing monthly feedback and conducting annual performance appraisals. Establish and review performance standards, complete evaluations on schedule, and administer disciplinary actions when necessary. Conduct regular team meetings to communicate updates, align priorities, and reinforce service standards. Develop and implement career development plans for team members, including educational support, goal setting, and training opportunities.
• Departmental Management Manage the distribution and balance of the underwriting pipeline among team members. Develop, implement, and monitor performance expectations and production goals for the team. Resolve member disputes, escalations, and service-related issues in collaboration with other departments. Collaborate with the mortgage quality control (QC) team to address and resolve any pre-funding and post-closing QC findings, ensuring all identified issues are remediated promptly and in accordance with regulatory and investor requirements. Work proactively to resolve any loan quality concerns raised by investors, including responding to investor inquiries, facilitating documentation requests, and implementing corrective actions as needed. Maintain open communication with QC and investor representatives to ensure ongoing compliance and uphold the highest standards of loan quality. Promote ongoing automation and process improvement efforts to maximize efficiency. Assist in departmental planning, budgeting, and recommending changes for improvement of procedures and workflows.
• Individual Production Expectations Maintain an active personal pipeline of mortgage loans, ensuring timely and accurate underwriting decisions. Underwrite conventional, FHA, and VA loans, including delegated underwriting authority. Ensure all loans meet investor guidelines, secondary market requirements, and regulatory compliance. Review and analyze loan application data, including credit reports, income, and asset documentation. Make recommendations for loan approvals, denials, or exceptions, escalating complex cases, as necessary.
• Miscellaneous Stay current on all relevant mortgage lending laws and regulations. Complete all required annual compliance training as required by the Credit Union. Serve as a team member on organizational or departmental projects. Participate in external credit union-sponsored activities and community/education events to increase credit union awareness. Maintain confidentiality. Perform other duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED