MSP Helpdesk Technician

MSP Hire•Cleveland, OH

11d•$55,000•Onsite

About The Position

We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs. The Role: Join our team as an MSP Helpdesk Technician, where you’ll be the first point of support for our clients. In this role, you’ll provide onsite service, assist with service team projects, cover support tickets, and occasionally help with larger projects. We’re looking for someone who is career-driven, eager to grow their skills, and motivated to become a Subject Matter Expert in the future. If you’re passionate about IT and want to make an impact for both our clients and community, we’d love to hear from you.

Requirements

2+ years of IT support experience
Familiar with M365 administration, backup tools, and VoIP systems
Experience with computer setup and imaging
Basic knowledge of IT systems, networks, and software (Microsoft 365, Active Directory, Windows, macOS, Linux)
Associate’s or Technical degree in IT (Bachelor’s degree preferred)

Responsibilities

Respond to client requests via phone, email, or in-person for help with hardware, software, networking, servers, and related technologies.
Handle common IT tasks such as password resets and new user setups.
Support business applications (e.g., ERP, email).
Troubleshoot issues with Windows, Microsoft Office, networks, VoIP, internet, and peripherals (printers, scanners, etc.).
Assist with backups, antivirus, web filtering, and spam filtering.
Provide end-user training for frequent support needs.
Travel to client sites when on-site support is required.