National Agent Terminal Operations Specialist

Forward Air•Groveport, OH

About The Position

Forward is seeking self-motivated individuals to successfully oversee our agent terminal operations. This role is responsible for identifying, communicating and coordination specific market needs between various departments and management levels. The specialist handles issues that can occur before, during and after the time of service, adapting existing processes and providing recommendations for existing agreements. They engage closely with our agent terminal operations to ensure timely freight availability, departure and daily operational KPIs are met. This position maintains professional and collaborative working relationships with multiple departments and management levels to support their service needs while providing a superior level of support.

Requirements

3 years of experience in relevant fields such as Logistics, Transportation, Customer Service and/or Leadership
Ability to work individually and as part of a team
Ability to build positive and effective work relationships
Excellent verbal and written/email communication skills
Demonstrate good Emotional IQ skills
Proficient in Microsoft applications such as Excel, 365, Word, Power Point and Outlook
Basic negotiating skills
Valid Driver’s License
Reliable transportation

Responsibilities

Develop a strong relationship with our agent network that promotes accountability, collaboration, and precision execution
Support agent terminals and internal departments daily through professional verbal communication, Qualcomm, and email
Monitor daily operations and KPIs for assigned markets, continually increasing understanding of market challenges and changes
Proactively establish and maintain effective working team relationships with all support departments
Ensuring accurate tonnage records for handling processing
Maintain shared spreadsheets and reports
Operate with integrity and a safety and service-centric mindset
Seeking full resolution to challenges including, but not limited to initial search for lost freight, tracking trucks, tracking shipments on 3rd party websites, coordinating training sessions, etc.
Contribute favorably to the team culture of teamwork, proactivity, urgency, and ownership
Adaptability to changing business needs and requirements
Other duties as assigned