Terminal Agent

Scootaround Inc•Miami, FL

7d•$19•Onsite

About The Position

We are seeking a reliable and customer-focused Terminal Agent to help with the promoting and upselling of mobility equipment such as Scooters and Wheelchairs for cruise customers, ensuring the facilitation of walk-ups and accommodating last-minute rentals on-site at the cruise terminals at the Port of Miami. In addition, you will be responsible for ensuring mobility equipment is delivered, maintained, and ready to meet our customers’ needs. If you enjoy hands-on work, problem-solving, and making a difference in people’s travel experiences, this role is for you.

Requirements

Must possess strong attention to detail.
Must have a valid Driver’s License.
TWIC Card holders are an asset. If you do not have a TWIC Card, we will assist you in the application.
Must be able to lift upto 50 lbs.
Able to work under pressure and in changing environmental conditions.
Basic Computer and Microsoft knowledge required.
Must have a flexible schedule to work weekdays, weekends, and some holidays.
Must have reliable transportation to report to the Port of Miami.
Must be able to travel to office in Ft Lauderdale to work in warehouse on days where no ships are scheduled.
Must be comfortable interacting with customers and previous customer service experience of 2 or more years is preferred.
Must be able to pass a background check and pre-employment drug screening.

Nice To Haves

Previous sales experience is not mandatory but is strongly preferred.

Responsibilities

Actively creating interest for last-minute mobility equipment rentals for cruise customers and increasing equipment rental revenue at Scootaround kiosks located at cruise terminals.
Providing excellent Customer Service both internally and externally.
Delivering and picking up rented mobility equipment to Cruise Ships. Ensuring every unit meets Scootaround Powered By WHILL’s Safety, Functionality, and Show Quality standards.
Providing basic Troubleshooting and Service on the equipment.
Providing passengers with the training required to operate the unit and basic troubleshooting.
Sanitizing equipment before and after each delivery.
Assisting in other areas as needed and performing other duties as assigned.
Completing all necessary paperwork fully and accurately.
Performing all assigned duties in a safe and responsible manner.
Tracking all assets usingTrackAbout– Asset Management System.