National Casino Marketing Host (Paris Las Vegas)

Caesars Entertainment•Las Vegas, NV

2d•Onsite

About The Position

The National Casino Marketing Host plays a key role in supporting Caesars Entertainment’s National Casino Marketing (NCM) partners by managing reservation requests and ensuring a seamless experience for high‑value guests visiting any of the eight Caesars properties in the Las Vegas market. This position is responsible for accurate booking, VIP arrival experiences, on‑property guest support, and maintaining clear communication with hosting teams nationwide. The ideal candidate delivers exceptional service, demonstrates strong attention to detail, and represents Caesars Hospitality at the highest standard.

Requirements

2–4 years of experience in casino marketing, hotel operations, guest services, or player development preferred.
Strong communication skills, both written and verbal.
High attention to detail and accuracy in reservation management.
Ability to work across multiple properties and adapt to different hotel systems and procedures.
Must be at least 21 years of age.
Must be able to obtain and maintain a Nevada Gaming License
Must be able to stoop, bend, reach, kneel, twist, grip items.
Must be able to maneuver to all areas of casino.
Must be able to read, write, speak and understand English.
Must be able to respond to visual and aural cues.
Must be able to work in small, shared office space.
Must be able to lift up to 25 pounds.
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke

Nice To Haves

Experience with VIP or high-end customer service environments strongly preferred.
Knowledge of casino loyalty programs (e.g., Caesars Rewards) and comp policies is a plus.
Availability to work a flexible schedule, including nights, weekends, and holidays, based on business demands.

Responsibilities

Reservation & Booking Coordination Process all incoming reservation requests from National Casino Marketing partners in a timely and accurate manner.
Ensure guests are booked into the correct room type, offer, package, promotion, or event based on eligibility and program guidelines.
Review player profiles, historical play, and relevant notes to ensure all booking details align with host intent and guest expectations.
Communicate directly with NCM Hosts and Player Development teams to confirm accuracy and resolve any discrepancies.
Guest Arrival, Check‑In & On‑Property Support Greet top-tier and VIP guests upon arrival across any of the eight Caesars Entertainment Las Vegas properties.
Assist guests with check‑in processes, room assignment questions, and service recovery as needed.
Support check‑out procedures, including reviewing folios, reconciling charges, and comping appropriately based on play level and established reinvestment guidelines.
Serve as an on-property point of contact to ensure a seamless, elevated guest experience from arrival to departure.
Group Reservations & Event Support Assist with group reservation coordination, including room blocks, event attendance lists, amenities, and arrival logistics.
Greet group guests upon arrival and provide hospitality support throughout their stay.
Coordinate with hotel operations, events, and Player Development teams to ensure group needs are met.
Communication & Collaboration Maintain strong working relationships with NCM Hosts, Player Development, Hotel Operations, Front Desk, and other key departments.
Keep hosts and internal partners informed of booking status, guest needs, and on-property updates.
Act as a liaison between NCM partners and internal departments to ensure accuracy and efficiency in all guest-related processes.
Service Standards & Guest Experience Deliver exceptional customer service to Caesars’ most valuable national guests.
Uphold company service standards, host expectations, and confidentiality protocols.
Identify service opportunities and proactively resolve issues to ensure guest satisfaction and loyalty.