Navigator | Self-Directed Services

Harry Meyering Center•Mankato, MN

6d•$19

About The Position

Harry Meyering Center supports people with developmental and intellectual disabilities in their homes and community. Harry Meyering Center is seeking individuals with strong customer service experience for the role of Navigator within our Community First Services and Supports (CFSS) program. Navigators serve as the primary point of contact for participants, providing accurate information, gathering demographic details, assisting with scheduling, and securing required assessment materials. The role involves frequent phone communication, coordination with facilitators, and precise data entry. Navigators ensure participants receive the support and guidance necessary to successfully navigate the CFSS Consultation Services.

Requirements

High school diploma or equivalent
Proven experience in a customer service role
Exceptional oral communication skills
Proficiency in Microsoft Word and Excel
Experience working with a database system
Ability to work independently and as a team member
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Must have the ability to regularly kneel, crouch; occasionally required to sit, climb, and balance.
Must regularly lift and/or move up to 10 pounds; occasionally lift or move 50 pounds.

Nice To Haves

Healthcare or long-term care experience is preferred
Preferred qualification of understanding and speaking multiple languages other than English.

Responsibilities

Provide exceptional and professional customer service to all participants.
Serve as the primary point of contact for individuals seeking CFSS Consultation Services.
Respond promptly and professionally to phone, email, and in‑person inquiries.
Guide participants through the application and enrollment process.
Maintain a thorough understanding of the CFSS Consultation Services program and answer questions accurately.
Demonstrate integrity and maintain confidentiality at all times.
Accurately enter demographic and program information into the database.
Assist with scheduling meetings and coordinating communication with facilitators.
Maintain current and organized participant records.
Upload documentation from state systems and ensure accurate distribution to participants, case managers, and FMS/Agency providers.
Conduct required participant check‑ins and document outcomes.
Effectively prioritize and manage multiple calls, messages, and tasks.
Perform other duties as assigned.