Self-Directed Assistant (SDA) – Home & Community-Based Services (HCBS)

SHORE COMMUNITY SERVICES INC•Skokie, IL

About The Position

Shore Community Services is seeking a detail-oriented and supportive Self-Directed Assistant (SDA) to assist individuals and families participating in Illinois Home-Based Support Services (HBSS). This role supports people who self-direct their services, helping them navigate program requirements, manage Personal Support Workers (PSWs), and maintain compliance with state and agency guidelines. This position directly supports the Senior Manager of Home-Based and Community Supportive Services and plays a key role in day-to-day operations.

Requirements

Bachelor’s degree in social work, Psychology, Sociology, Special Education, or related Human Services field.
Must meet Illinois DHS requirements to serve as a Qualified Intellectual Disability Professional (QIDP).
1–3 years of experience working with individuals with intellectual or developmental disabilities.
Strong organizational, communication, and interpersonal skills.
Ability to analyze data and develop action plans.
Proficiency with HSMS, EVV systems, and documentation tools.
Ability to work independently and collaboratively.
QIDP certification (or ability to obtain).
Valid driver’s license and reliable, insured transportation.
Ability to pass a background check and be listed on the Health Care Work Registry.
CPR/First Aid certification (or ability to obtain).
Ability to sit, bend, lift, travel locally, and maintain independent mobility.

Nice To Haves

Experience with Home-Based Services, self-directed models, or waiver-funded programs preferred.
Knowledge of Medicaid, SSA, ACES$, SNAP, Medicare is a plus.

Responsibilities

Provide training and technical assistance to individuals and families self-directing services.
Assist with recruiting, onboarding, scheduling, and managing Personal Support Workers (PSWs).
Support families in understanding employer responsibilities and expectations.
Promote independence and community participation.
Assist families in navigating the ACES$ Fiscal/Employer Agent system.
Support PSW hiring documentation and payroll processes.
Monitor timesheet submission and resolve payroll issues.
Communicate with ACES$ representatives as needed.
Help monitor monthly HCBS budgets.
Ensure hours and expenses align with approved service plans.
Identify under- or over-utilization concerns and report them to the Senior Manager.
Maintain accurate documentation for 55A billing.
Support audit readiness and IDHS compliance.
Maintain organized case records and complete required trainings (CPR/First Aid, QIDP, Safety Care).
Communicate regularly with individuals, families, PSWs, and the Senior Manager.
Participate in ISP meetings and coordinate with ISC agencies.
Escalate complex concerns appropriately.