Navy 911 Engineer (Government)

AT&T•Mclean, VA

1d•$140,000 - $195,000•Hybrid

About The Position

This position requires office presence of a minimum of 1 day per week and is only located in the location(s) posted. No relocation is offered. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. The 911 Engineer is responsible for general service, system emergencies, and customer service across all regions of the Navy 911 RMS system. Plans, designs, and evaluates new and existing computer network systems and services, including local area networks, wide area networks, intranets, and the Internet, providing analytical, technical, and administrative support. Plans, oversees, develops, and implements network policies and procedures and ensures network integrity as maintenance and modification projects to existing applications are undertaken. Job Duties/Responsibilities: The 911 Engineer will play a critical role in ensuring the operational efficiency and reliability of the Navy's 911 emergency response systems. This position demands a high level of technical proficiency and the ability to manage complex projects under stringent timelines. Summary of essential job functions Responsibilities include providing subject matter expertise and oversight for the installation and maintenance of Navy 911 systems.

Requirements

5+ years in deploying/supporting 911 emergency services
Familiarity with NENA 911 standards
Bachelor's Degree with 8+ years as a telecommunications engineer Or 12+ years as a telecommunications engineer
Self-motivated
Capable of working independently as well as in a team
Strong technical background
Effective written and oral communication skills with precise data
Willingness to travel and be on-call
Ability to establish and maintain professional relationships
Knowledge of computer systems and software
Eligibility for certification on the equipment serviced by AT&T
Clearable to Secret

Nice To Haves

ENP Certification or meet the professional qualification to sit for ENP exam.

Responsibilities

Performs and supervises general maintenance of 911 equipment and circuits.
Responsible for providing Subject Matter Expertise to the Navy 911 Service Manager for any system emergencies that may arise.
Conducts network infrastructure site surveys and develops corresponding diagrams, rack elevation drawings, and other technical artifacts.
Manages all installation and maintenance activities for the Navy 911 network.
Provides Subject Matter Expertise to the Service Manager to meet contract response times when issues occur.
Supervises the investigation of any problems involving customers, telephone companies, PSAPs, ALI database providers, and other entities.
Collaborates with the AT&T Navy 911 Program Prime Contractor to determine solutions and develop implementation plans to correct issues and meet customer expectations.
After implementing solutions, supervises follow-up quality control testing with all concerned parties to ensure successful resolution.
Assists the Service Manager with trouble reports.
Works closely with AT&T Public Safety and the Navy 911 RMS Prime Contractor to facilitate system upgrades for various CPE (Customer Premise Equipment), GIS Database, and VoIP systems.
This includes all AT&T-owned software and hardware associated within each system and requires in-depth knowledge of each piece of equipment.
Performs related duties as required.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone