Network Operations Specialist I

Leidos•Norfolk, VA

About The Position

DigMod is currently looking for a Network Operations Specialist I to support the Network and Cabling Infrastructure (NetCI) Program for the Defense Information Systems Agency (DISA) in delivering secure, reliable, and high-performance enterprise network services throughout the Hampton Roads region. The Network Operations Specialist provides operational network support for the Joint Staff JPH network environment at the Norfolk site. The role supports continuous network monitoring, incident response, ticket management, and routine operational maintenance activities. Network Monitoring and Incident Response Monitor enterprise network infrastructure and respond to operational alerts, alarms, and service degradation events. Perform incident triage, troubleshooting, and escalation in accordance with operational procedures. Investigate connectivity issues affecting endpoints, network devices, or services. Service Management Create, update, and resolve ServiceNow tickets with complete technical documentation. Track incident status and ensure tickets are updated through resolution and closure. Maintain responsiveness standards for operational support requests. Operational Network Support Support IP address management activities and endpoint connectivity troubleshooting. Assist with configuration validation, firmware updates, and routine maintenance activities. Support compliance verification activities including STIG validation tasks when directed. Operational Coordination Coordinate with engineering, infrastructure, and security teams during troubleshooting activities. Participate in Government operational meetings and provide status updates on assigned work items. Assist the X001 Section Lead in maintaining operational awareness across the network environment.

Requirements

Active Secret clearance required.
BS degree or equivalent experience and less than 2 years prior relevant experience.
CompTIA Security+ required (DoD 8570 IAT II).
Cisco CCNA or equivalent networking certification preferred.
Familiarity with Cisco network infrastructure.
Experience with network monitoring tools and enterprise ticketing systems.

Nice To Haves

Experience with ServiceNow preferred.
Knowledge and experience with VoIP/VTC collaboration systems
Knowledge and experience with Multicast and GRE Routing
Knowledge and experience with data center networking
Experience with firewalls and firewall rule sets
Understanding of network virtualization

Responsibilities

Monitor enterprise network infrastructure and respond to operational alerts, alarms, and service degradation events.
Perform incident triage, troubleshooting, and escalation in accordance with operational procedures.
Investigate connectivity issues affecting endpoints, network devices, or services.
Create, update, and resolve ServiceNow tickets with complete technical documentation.
Track incident status and ensure tickets are updated through resolution and closure.
Maintain responsiveness standards for operational support requests.
Support IP address management activities and endpoint connectivity troubleshooting.
Assist with configuration validation, firmware updates, and routine maintenance activities.
Support compliance verification activities including STIG validation tasks when directed.
Coordinate with engineering, infrastructure, and security teams during troubleshooting activities.
Participate in Government operational meetings and provide status updates on assigned work items.
Assist the X001 Section Lead in maintaining operational awareness across the network environment.