NOC Technician

Sev1Tech•Colorado Springs, CO

5d•Onsite

About The Position

Sev1Tech is seeking a highly skilled and motivated Network Operations Center (NOC) Specialist to join our dynamic team. This critical role requires advanced expertise in network operations, strategic problem-solving, and proactive network management to ensure the optimal performance and reliability of our meshONE-T capability. As a NOC Specialist, you will be the first line of defense for network-related issues, directly contributing to the efficiency, stability, and security of mission-critical systems supporting the United States Air Force (USAF), United States Space Force (USSF) mission and associated mission partners. This is a shift-based operational position where you will oversee the administration and management of the ground component of the larger meshONE capability. This capability spans across various mediums, environments, and warfighting domains, providing end-to-end network solutions in support of USAF, USSF missions, and their mission partners.

Requirements

Bachelor’s degree in information technology, Computer Science, or related filed and 3 years relevant work experience
3+ years of experience in a network operations role, preferably in a NOC environment.
Hands-on experience with network monitoring tools (e.g., SolarWinds, NetBrain, nGenius, Nagious, PRTG).
Strong understanding of network protocols (e.g., TCP/IP, DNS, DHCP).
Proficiency in configuring and troubleshooting routers, switches, firewalls, and other network equipment.
Knowledge of network security principles and best practices.
Ability to troubleshoot and resolve technical issues quickly and effectively, even under pressure.
Incident management experience and knowledge of incident management tools.
Previous leadership and experience in mentoring.
Excellent verbal and written communications skills, with the ability to explain technical concepts to non-technical stakeholders.
A collaborative mindset and ability to work well in a team environment.
SECURITY CLEARANCE: Top Secret/SCI Eligibility

Nice To Haves

Any of the following certifications: CCNA, CompTIA Network+, CND, SSCP, CySA+, GICSP, Network+, GSEC.
Experience with automation and monitoring tools and scripting (e.g., Python, Bash, ServiceNOW).
Familiarity with incident response frameworks (e.g., ITSM or ITIL).
Understanding of specific requirements and challenges in the meshONE-T mission or similar operations.
Experience working with the Department of Defense (DoD) or other Federal contracts.

Responsibilities

Advanced Network Monitoring: Continuously monitor network performance, system alerts, and key metrics, often leading complex investigations into network performance and security issues. Regularly evaluate network performance and implement improvements or adjustments to meet mission objectives. Collaborate across functional areas to resolve issues and enhance network availability for mission partners.
Advanced Issue Resolution: Diagnose and resolve intricate network issues, often involving multiple systems or requiring in-depth knowledge of network protocols. Rapidly identify and troubleshoot network issues, escalate as necessary, and take appropriate actions to resolve service disruptions. Monitor adherence to Service Level Agreements (SLAs) and ensure timely interventions. Specialists are expected to handle escalations from technicians.
Incident Management Leadership: Lead incident management, initiating response protocols, coordinating with senior stakeholders, and ensuring comprehensive documentation and communication with mission partners.
Strategic System Maintenance: Engage in higher-level system optimization, working closely with engineering teams to implement long-term improvements, scalability initiatives, and system-wide upgrades. Assist in maintaining and optimizing network hardware, software, and configurations to enhance network performance, scalability, and resilience.
Reporting and Analysis: Generate detailed performance reports and provide strategic recommendations for network improvements based on thorough analysis.
Project Involvement: Participate in or lead special projects such as new technology deployments, network architecture reviews, or optimization efforts. Specialists often contribute to the design and planning phases.
Collaboration: Work closely with network engineers, IT teams, and external vendors to align network-related activities with organizational goals and mission partner requirements.
Compliance & Security: Ensure all network activities comply with security protocols, organizational standards, and regulatory requirements to protect sensitive operations.
Management: Effectively manage multiple tasks in a fast-paced, mission-oriented environment, while maintaining attention to detail and high-quality performance.
Communication: Demonstrate strong verbal and written communication skills, ensuring clear and precise interaction with team members, leadership, and mission partners.
Continuous Learning: Stay current with evolving trends, emerging technologies, and industry best practices in network operations, security, and defense-related innovations.
Mentorship and Training: Assist in training and mentoring NOC Technicians and other staff members, ensuring knowledge transfer and adherence to best practices.