North America Digital Services Leader

Gallagher•Rolling Meadows, IL

14h

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. We are seeking a seasoned, strategic, and process-oriented Digital Services Manager to lead our US delivery operations. This senior leader will be accountable for the operational efficiency of technology functions, the financial health of digital projects that feed into the Practice P&L, and the enablement of a high-performing local and global team. Strategic Leadership & Operational Planning Implement the strategic direction for technology operations to align with US and global business objectives. Develop and execute approved strategies to enhance delivery capabilities, ensuring integration with the Gallagher Guide Roadmap. Drive operational planning by adopting industry best practices and process improvements to optimize efficiency. Financial Governance & P&L Management P&L Accountability: Ensuring the US team optimizes the ability to meet sales targets and financial KPIs. Financials/Pricing: Oversee pricing for digital services and ensure all projects are tracking strictly to budget to prevent financial leakage. Budget Forecasting:Supports budget forecasting and financial reporting for US client delivery. Process Governance & QA Standards Governance Frameworks:Enforce robust process governance to standardize how projects are sold, scoped, and executed. QA Standards:Enforce quality assurance standards to maintain high-level technical output and mitigate delivery risks. Risk Mitigation:Proactively identify and resolve roadblocks to maintain timelines and quality standards. Resource Management & Tech Operations Team Support:Provide direct leadership and operational support for the US-based team (including Digital Consultant(s) and US devs). Utilization:Optimize team utilization and balance workloads to ensure seamless operational delivery. Stakeholder Collaboration Partner with Global Teams, the Head of Technology, and Creative/UX Directors to ensure cross-functional alignment. Act as the primary point of contact for senior US leaders, providing metrics on performance and resource requirements. Experience and Expertise Extensive experience in technology operations with a proven track record of managing complex projects and P&Ls. In-depth knowledge of procurement processes and cost management. Proficiency in Agile methodologies and project management tools (e.g., JIRA, Azure DevOps). Leadership & Technical Skills Exceptional talent development abilities with a focus on fostering a collaborative, high-performance culture. Process-driven mindset focused on continuous improvement and operational excellence. Advanced skills in risk mitigation and resource optimization.

Requirements

Bachelors degree in Computer Science or related field
5 years data analysis experience (information systems, data analysis and reporting).
Must have experience with SAS programming and SQL Server.
Demonstrated Project Management skills required.
Extensive experience in technology operations with a proven track record of managing complex projects and P&Ls.
In-depth knowledge of procurement processes and cost management.
Proficiency in Agile methodologies and project management tools (e.g., JIRA, Azure DevOps).
Exceptional talent development abilities with a focus on fostering a collaborative, high-performance culture.
Process-driven mindset focused on continuous improvement and operational excellence.
Advanced skills in risk mitigation and resource optimization.

Responsibilities

Implement the strategic direction for technology operations to align with US and global business objectives.
Develop and execute approved strategies to enhance delivery capabilities, ensuring integration with the Gallagher Guide Roadmap.
Drive operational planning by adopting industry best practices and process improvements to optimize efficiency.
Ensuring the US team optimizes the ability to meet sales targets and financial KPIs.
Oversee pricing for digital services and ensure all projects are tracking strictly to budget to prevent financial leakage.
Supports budget forecasting and financial reporting for US client delivery.
Enforce robust process governance to standardize how projects are sold, scoped, and executed.
Enforce quality assurance standards to maintain high-level technical output and mitigate delivery risks.
Proactively identify and resolve roadblocks to maintain timelines and quality standards.
Provide direct leadership and operational support for the US-based team (including Digital Consultant(s) and US devs).
Optimize team utilization and balance workloads to ensure seamless operational delivery.
Partner with Global Teams, the Head of Technology, and Creative/UX Directors to ensure cross-functional alignment.
Act as the primary point of contact for senior US leaders, providing metrics on performance and resource requirements.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program