Nurse Navigator I

Navi Nurses • Phoenix, AZ

14d • Hybrid

About The Position

We’re a rapidly growing, nurse-founded company redefining at-home care. Our team is on a mission to make in-home nursing services more accessible, personal, and effective by partnering with hospitals, medical practices, and other healthcare professionals. As we scale our impact, we’re building a team that’s as innovative and compassionate as the care we deliver. The role The Nurse Navigator I plays a foundational role in shaping the client experience. This role focuses on remotely coordinating specific client needs, supporting the intake process, building co-created care plans, and serving as the primary clinical support for a dedicated caseload. You’ll triage inbound inquiries from independent nurse contractors and clients, coordinate with interdisciplinary providers and 3rd party contacts, and maintain clear communication with clients and families. This position is ideal for RNs who enjoy virtual care coordination, clinical problem-solving, task prioritization, and creating trust through strong, empathetic communication. Note: While this role does not require routine field travel or in-person responsibilities, travel to the office or client sites may be required on occasion based on business needs.

Requirements

• Registered Nurse (AZ), unencumbered.
• 4+ years of direct client care experience, including at least 1 year in acute care within the last 5 years.
• Current AHA BLS and/or ACLS.
• ASN or higher from an accredited nursing program.
• Comfortable providing primarily virtual client support.
• Excellent phone and digital communication skills.
• Strong critical thinking and clinical judgment.
• Tech-fluent: Google Suite, EHR platforms, telehealth tools, and quick to adopt new systems.
• Thrives in a fast-paced, autonomous, startup environment.
• Completion of 20+ hours of in-person training at Navi HQ or equivalent.

Nice To Haves

• Independent RN Contractors with at least 6 months of working with Navi Nurses are HIGHLY encouraged to apply.
• Excitement to adapt to the changing responsibilities of this role as Navi Nurses continues to expand.
• Navi contractors with 6+ months experience are highly encouraged to apply.

Responsibilities

• Conduct virtual intake assessments and build co-created care plans for a wide variety of clients.
• Manage the ongoing clinical needs for an assigned caseload.
• Triage inbound questions from nurse contractors; provide clinical support and guidance.
• Appropriately escalate client concerns to Lead Navigator or the Nursing Manager.
• Communicate proactively with clients, families, providers, and clinical nurses regarding updates, changes, and next steps.
• Maintain high-quality, timely documentation and charting.
• Support care coordination between clients, nurse contractors, and internal teams.
• Serve as a brand ambassador for the Navi experience with warmth, clarity, and high-touch service.
• Participate in internal meetings, QA initiatives, and process improvements.

Benefits

• Competitive pay
• Flexible scheduling
• IHRA stipend for healthcare
• Healthy PTO
• Paid holidays
• Professional growth in a supportive community.
• Competitive pay with performance bonuses.
• Access to the latest healthcare technologies and training.
• Navi Nurses is shaped by a strong respect for each other. This applies to every aspect of employment – from equitable wages, work-life balance, the freedom to be your whole self, to equal opportunities for growth and development at Navi Nurses. We believe wholeheartedly that the more inclusive we are, the better our work will be. We believe strongly that we benefit from diversity and encourage applicants from underrepresented backgrounds to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees