ODC Collector

IBOC•Laredo, TX

7d•Onsite

About The Position

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. Time Type: Full time This is an in-office position. Department: 1150 Free Checking Job Summary: The Overdraft Courtesy Collector (ODC Collector) is responsible for collecting from customers with overdrawn accounts and for providing alternative solutions for repayment and other options in support of the Bank’s Overdraft Courtesy Program Guidelines and compliance with all State and Federal Regulations. Ability to work in fast pace during peak times (beginning of the month). Job Description: ESSENTIAL JOB FUNCTIONS The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

Requirements

Active Listening
Coordination
Instructing
Judgment and decision making
Mathematics
Ability to negotiate
Persuasion
Reading comprehension
Service orientation
Effective communicator
Organized
Ability to multitask
Ability to prioritize
Bilingual
Moderate typing skills (40 WPM)
Computer literate
MS Office experience (Excel & Word)
Ability to work in fast-paced environment
Able to operate office machines (printers/scanners)
Self-starter
Goal oriented
High School Graduate or equivalent

Nice To Haves

Collection experienced preferred but not required
Basic account knowledge preferred but not required

Responsibilities

Process outbound collection calls
Answers incoming calls
Evaluate customers financial situation
Handle questions or complaints
Provides customers alternative solutions for repayment of overdraft such as Repayment Plans
Provides customer service
Confer with customers and negotiate account resolution in accordance with collection policies
Take individual responsibility over what is discussed during the call
Document call notes
Informs customer the failure to pay actions
Locate and contact customer to follow up with payment status
Ability to maintain confidentiality regarding sensitive customer information
Manage collection calls downloaded (accounts assigned to collector)
Patient and sensible to customers financial situation
Assisting branch associates with ODC program related questions
Trains new hire employees
Performs other duties as assigned