Office Administrative Assistant

redbox+ Dumpsters of Toledo • Toledo, OH

3d

About The Position

We are seeking a highly organized, customer-focused Office Administrative Assistant to support our Operations Manager and serve as a key point of contact for customers and drivers. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, pays close attention to detail, and enjoys keeping operations running smoothly behind the scenes. You will play a vital role in customer service, invoicing, and operational support while representing our brand with professionalism and positivity.

Requirements

• Strong verbal and written communication skills
• Excellent phone etiquette and professional demeanor
• High attention to detail and accuracy in data entry
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable using MS Office and learning new software systems
• Independent thinker with problem-solving skills
• Customer service experience required
• High school diploma or equivalent
• Legally authorized to work in the U.S.
• Must live in the Toledo or Southeast Michigan area

Nice To Haves

• Prior administrative, customer service, or operations support experience preferred

Responsibilities

• Answer all incoming phone calls, text messages, and emails promptly
• Provide pricing information and rental details to customers
• Enter dumpster rental requests accurately into the ordering system
• Request customer reviews and follow up on feedback when appropriate
• Generate and send customer invoices
• Ensure accurate entry of work orders and rental details
• Manage and resolve billing discrepancies within the ordering system
• Maintain organized digital customer records
• Perform daily weight ticket audits for accuracy
• Monitor dumpsters that have been on-site for extended periods
• Track job site details and ensure proper documentation
• Review and understand daily workload, inventory availability, and scheduling limitations
• Coordinate same-day delivery and pickup requests with drivers and management
• Send next-day pickup reminders and online order text notifications
• Communicate schedule updates clearly between customers and drivers
• Follow up with customers regarding outstanding invoices
• Assist in resolving payment issues professionally and promptly
• Keep management informed of operational issues, delays, or customer concerns
• Support smooth daily operations by maintaining clear internal communication

Benefits

• At redbox+ Dumpsters of Toledo, you are not just answering phones — you are supporting operations, strengthening customer relationships, and contributing directly to company growth.
• We are a small, growing business where your work matters and your contributions are valued.
• If you are dependable, proactive, and take pride in doing things right the first time, we would love to hear from you.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED